Laughable Caesars check-in experience
I have pretty specific requirements for my room at Caesars.
I like the Augustus Tower, and I like a certain portion of it because of the view and less street noise.
Regarding bedding type, that goes back and forth, depending upon who is traveling with me.
Anyway, on this last trip, I wanted a king non-smoking room with those other parameters. It takes a lot of effort to get it. Basically I have to call up on the day of the reservation and pressure guest services to assign a room like that to me, and to lock it to where it can't be re-assigned.
After about 4 calls, I got it all set. In this case, I had two rooms -- mine and a second one for other family members. We wanted to be on the same floor, relatively close to one another. This took even more calls and effort, but I got it done.
I arrived to Caesars and received the bad news: One of the rooms they pre-assigned was erroneously one with two queen beds instead of one king.
Okay, that's a fairly common mistake at all hotels.
However, here's the best part.
"I see a note here," said the VIP check-in lady. "It says, 'Erroneously told guest that it was a king, but it's really two queens.'"
WHAT?!
Why would anyone ever leave a note like that?
If the rep setting up the rooms realized after we hung up that she told me the incorrect bedding type, why didn't she either fix it or call me back with the correction? Why would she have just NOTED that she told me the wrong thing, and then have done nothing to correct it?
The VIP check-in lady was also astounded by this.
Sadly there was no second king non-smoking room in Augustus on the same floor as my room, nor could they move me to another room fitting my parameters where another king non-smoking room was on the same floor.
We had to settle for different floors, which wasn't the end of the world, but was mildly annoying given how it all went down.
The frustrating part was how all my time preparing this (through my several calls) was basically wasted by this dumb mistake, as well as the time I wasted at check-in getting this corrected.
Also frustrating was that this had occurred hours earlier. Had they simply called me when it was discovered, there would have likely been time to fix it before everything filled up.
But this was the first time in my life where I booked a hotel, the person assigning my room made a mistake, discovered it quickly, and then simply noted the mistake instead of making the effort to fix it or inform me.
Only at Caesars!
