Former high roller has comps rescinded by Golden Nugget

A former high roller that I know -- someone who used to drop between $10,000 and $75,000 per weekend on trips to Las Vegas about four years ago last week flew into LV on an invitation from the Golden Nugget. The high roller hasn't been at the GN in a couple of years. The high roller was promised comped room, show tickets, limo, free play. When the high roller arrived at the hotel the comps were all rescinded.

Why?

It seems that a supervisor checked the "play" and saw that the high roller hadn't been to the GN in several years.

The high roller threw a fit -- literally -- and said "I wouldn't have come otherwise" (and that's putting it politely).

The free room, show tickets and $150 cash were given to the high roller.

High roller played $500 only, went to the shows, and left.

So who is at fault here?

Truth is the former high roller lost all of their gambling money about four years ago -- I know this for a fact. And there was no way that the former high roller would gamble according to the host's expectations who granted the comp package. But there was no way the host would know that this former high roller was now busted.

What do you think?

Should the former high roller have accepted the package?
Did the supervisor have the right to rescind?

If they promised something to the guy, they have to come through. Otherwise the word gets out that GN used bait and switch tactics to lure people in. It's not like this guy was fishing for free stuff, the casino came to him. How is it this guy's fault if the casino didn't do their due diligence in checking his level of play before they put together an offer for him.

I mean it's not like everything was totally free either. The guy lost money on airfare and transportation because I am assuming he didn't get the airport limo either. Sure the GN didn't offer to cover him for that.

Long story short, GN should be on the hook for everything they promised the guy especially if noone gave him any advance notice of the changes.

Well I agree with you Perdition. The airfare was paid for by the GN. I don't know if there was a limo or not which was promised in the offer.

Dropping 25K and receiving a bonus $150 in cash is simply laughable. The guy should have received at least 20X that. If the casino was not aware of his current financial situation. He should have expected all and then some of what was promised to him.

If he was promised them, he should get them. In fact, he would likely have legal recourse if he were to sue them for this.

It's not his fault that they accidentally offered him something that is poor value for the casino.

BTW, Dante claims losing $25k automatically should equal a $3k bonus from the casino. That is completely false. Your comps are determined mostly by computer, based upon expected loss -- not your actual results. If you run better or worse than expectation, your offers will be the same.

I did have a card counter friend who was mistaken as a blackjack idiot (I guess because he was making plays they thought were wrong, when they were actually count-based), and he got some insane offers for awhile before they caught on. This was at New York, New York. I never got so lucky with mistakes like that.

The former high roller was a high limit blackjack player. As you know, blackjack players are not considered to be as valuable to a casino as a slot player would be. Blackjack is pretty much on par with conservative craps players who play passline and come bets with odds and who avoid middle-table bets.

Quote:

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Originally Posted by Alan Mendelson

The former high roller was a high limit blackjack player. As you know, blackjack players are not considered to be as valuable to a casino as a slot player would be. Blackjack is pretty much on par with conservative craps players who play passline and come bets with odds and who avoid middle-table bets.

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Never understood why they don't comp non-card-counter blackjack players very much. Even perfect basic strategy players are -EV enough to make the casino a LOT of money at high limits.

It's hilarious, because I have a female friend from Vegas who is dating a dude who plays semi-high limit blackjack fairly frequently at CET properties, usually dropping several thousand per trip. Sometimes he bets as high as $2,000 per hand (though that's uncommon for him). He is only a PLATINUM! I laughed at that when I heard. This guy is not anywhere close to a counter, and in fact I doubt if he plays perfect basic strategy. He's just a businessman who likes to gamble.

Quote:

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Originally Posted by Dan Druff

Sometimes he bets as high as $2,000 per hand (though that's uncommon for him). He is only a PLATINUM!

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This could be another example of how table game players are not fairly or properly rated for their play.