Hash House a Go-Go in Vegas is owned by Caesars and charges 1:1 Rewards Credits... and also isn't owned by Caesars and charges 2:1 RCs

Confused by the thread title?

Makes sense, because the whole thing is super confusing.

Hash House a Go-Go, a San Diego based breakfast chain, rented at spot within the Linq hotel (former Imperial Palace). This was NOT Caesars owned, but they were just paying rent for the spot. For a long time, from whenever they opened until May 2019, they still took Rewards Credits at a 1:1 rate (each RC was worth a penny).

After a short time, someone at Caesars got the brilliant idea to buy a Hash House franchise and put it in the Rio. Hash House agreed to sell one to Caesars, and that's what happened. So the one you see at Rio -- shitty hours (6am-2pm) and all -- is Caesars owned. Like all Caesars owned restaurants, they also accepted RCs at 1:1.

However, Caesars decided in May 2019 that they were unhappy with the situation with the Linq Hash House. See, they actually had to reimburse that Hash House the full penny for each RC spent. Since they own the Rio one, there was no reimbursement involved, so RCs redeemed there only cost them the raw cost of the food. At the Linq, they had to actually fully reimburse a third party. They changed the situation to where Hash House would be 2:1 -- meaning each RC would be worth a half penny. This essentially makes your meal cost double, which would be a terrible way to spend your RCs.

Of course, this created a SUPER CONFUSING situation:

Both Hash Houses accepted RCs at 1:1 for years, through May 2019.
Starting May 2019, the Linq Hash House began charging 2:1, but the Rio version was still charging 1:1.

Nice and simple for the customers, right?

Well, a few weeks ago, after tons of customer complaints, Caesars pressured Linq Hash House to post a sign at the hostess stand informing people of the change.

That's all well and good, except they didn't post another sign at the bar, where people do take out!

Oops!

Well, guess who just did takeout last night and got fucked by the situation?

THIS GUY!

And when I asked Linq Hash House to fix it, they claimed to have "no access" to refund RCs or adjust charges, so I was fucked. I think that's actually correct. They only give third party restaurants the ability to charge, not reverse or credit (which is stupid).

So I went to The Cromwell Total Rewards (the only one open at that time), and the reps there were clueless. The supervisor first suggested I "get a host" to fix it. I explained to her that hosts aren't there for fixing errors, and that any "fix" done by a host would actually count against my comp power. The truth is that I don't have any comp power anyway based on my Vegas play, but what I said was also correct. Even if I did have comp power, I wouldn't waste it on fixing errors. She weakly argued but then conceded that I was probably right. She claimed she didn't have the authority to give me the RCs back, and that it was really the restaurant's responsibility!

This created a problem, as each was passing the buck to the other. Total Rewards wanted the restaurant to take care of it, as it was their mistake, but the restaurant lacks the ability to do so. Ugh!

I talked to a Total Rewards supervisor at a different property during normal hours. She lectured me in a nasty tone of voice that it's "been this way since May" and "they've had signs for weeks". The "since May" thing is especially laughable, because most guests haven't been there since May (myself included).

I tried to make the point that the "signs" were just one sign, and it wasn't where I could see it as a takeout customer. She responded, "But there was a sign, so it was your responsibility to read it", completely ignoring my point. I actually had to reenact (at the TR desk, not the restaurant) my walking in, asking where takeout was, and pretend-walking in that direction, to demonstrate how I wouldn't have seen the sign. She then literally snatched my TR card out of my hand, stormed off, and then came back and said she fixed it. Which is good, I guess. But why the attitude? I assume she's sick of dealing with it by now.

Is this ridiculous, or what? This whole 2:1 versus 1:1 thing is super annoying to begin with, but to have two Caesars property Hash Houses charging different redemption rates in the SAME CITY, when both had been doing 1:1 for years, is beyond idiocy.

As I'm sure you know by now, Caesars pretty much fucks everything up.

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Originally Posted by RS__

As I'm sure you know by now, Caesars pretty much fucks everything up.

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Ditto that. Now to the question:

Are there any other situations in LV where CET is doing the 2:1 thing to a leasing restaurant? That's what needs to be known.

Glad you got your $8 in RC back.:rolleyes:

I still don't understand how and why Dan let's these totally meaningless little things eat away at him. When you commit yourself to TR, just accept that they're gonna give you ulcers from time to time.

I recently was at HASH and gave my card to the server to pay with points. She said I should reconsider as they were 2-1. So I paid cash--but I thought it was nice of her to point it out.

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Originally Posted by MaxPen

Glad you got your $8 in RC back.:rolleyes:

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It was $22.

For $8 I would've let it go.

I can't stand just letting $22 go because of a stupid mistake like this.

I pity any customer service employee who ever has to deal with Dan.

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Originally Posted by mcap

I pity any customer service employee who ever has to deal with Dan.

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I agree. A few deep breathing exercises, maybe some incense and sitting nearby a lava lamp whenever he feels the unfair world is beating him out of 20 lousy bucks, would do wonders for his ulcers. Or....he's an AP. Just put in an extra hour of play whenever these travestys occur.

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Originally Posted by Rob.Singer

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Originally Posted by mcap

I pity any customer service employee who ever has to deal with Dan.

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I agree. A few deep breathing exercises, maybe some incense and sitting nearby a lava lamp whenever he feels the unfair world is beating him out of 20 lousy bucks, would do wonders for his ulcers. Or....he's an AP. Just put in an extra hour of play whenever these travestys occur.

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I'll tell you what, Rob.

Next time I'm cheated out of $20, I'll contact you, and I'm sure you'll send me the money, right?

Because obviously $20 means nothing, so you can part with it.

A better way would be to do what most people do: recognize that this world is at times tough, it's not always fair, and there's a whole lot of people out there that are either incompetent or no good...ready to take advantage of others however they can. Then, just let it go. You deal with ten's of thousands of dollars when you play poker. 20 bucks lost via other people's stupidity should be inconsequential.

I lost my wallet at Margarittaville several months ago w/$700 I had just won. When found the security people said no one was videoed near the wallet! They treated it as nothing concerning worthwhile. I fumed for a week then l realized it was ME that was the blame and now my discipline has improved.

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Originally Posted by Rob.Singer

A better way would be to do what most people do: recognize that this world is at times tough, it's not always fair, and there's a whole lot of people out there that are either incompetent or no good...ready to take advantage of others however they can. Then, just let it go. You deal with ten's of thousands of dollars when you play poker. 20 bucks lost via other people's stupidity should be inconsequential.

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I don't like rewarding stealing, scamming, or incompetence.

It's the principle of the matter.

Those who say "It's just $20, who cares?" interestingly always refuse to give me the $20 out of their wallet to solve it. For some reason $20 is supposed to matter to them, but not me.

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Originally Posted by slingshot

I lost my wallet at Margarittaville several months ago w/$700 I had just won. When found the security people said no one was videoed near the wallet! They treated it as nothing concerning worthwhile. I fumed for a week then l realized it was ME that was the blame and now my discipline has improved.

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I'm not sure what the point of the above post was.

Are you saying I was at fault for what occurred at Hash House?

I followed their exact instructions, which led me to miss the sign about the 2:1 RCs. I also asked the bartender, "Do you take RCs?", and his answer was simply "Yes", rather than, "Yes, but it just changed to 2:1", which is a pretty big piece of information to omit.

When some fail occurs due to my own mistake, I don't put a lot of pressure on others to fix it for me. However, I refuse to pay for others' mistakes.

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Originally Posted by Dan Druff

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Originally Posted by Rob.Singer

A better way would be to do what most people do: recognize that this world is at times tough, it's not always fair, and there's a whole lot of people out there that are either incompetent or no good...ready to take advantage of others however they can. Then, just let it go. You deal with ten's of thousands of dollars when you play poker. 20 bucks lost via other people's stupidity should be inconsequential.

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I don't like rewarding stealing, scamming, or incompetence.

It's the principle of the matter.

Those who say "It's just $20, who cares?" interestingly always refuse to give me the $20 out of their wallet to solve it. For some reason $20 is supposed to matter to them, but not me.

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Dan, handing you the twenty bucks isn't gonna help you or teach you a thing, just like Obama didn't help anyone with all his freebies. Those people you believe you're not rewarding for stealing, scamming, or being incompetent---they actually win whenever somebody gets so lathered up over so small a thing. I think if the next time something like this happens you just give letting it go a try instead of dwelling on it, you'll feel a whole lot better about everything moments later.

So there was a sign but you didn’t see the sign so you’re pissed about it. No one else’s problem but you want to make it anyone remotely relateds problem, got it.

Sometimes small signs work to your advantage. I recently stayed at a hotel that had a breakfast that was all you can eat bacon, sausage, eggs, made to order omelets, fresh juices, fresh fruit, and other stuff. I went and helped myself and even had someone working there bring me some fresh orange juice. I had a wonderful breakfast and left a small tip for the plate clearing.
About a half hour later I was talking to someone out front about how great the complimentary breakfast was at this place. I was informed then that it was $23. Dohhh!! They had a very small sign stating the charge. Obviously the sign was small and easy to overlook in order to lure people in thinking that it is complimentary. Someone else on the trip got trapped like that. Fortunately noone hit me with a bill before I left on my own.

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Originally Posted by mcap

So there was a sign but you didn’t see the sign so you’re pissed about it. No one else’s problem but you want to make it anyone remotely relateds problem, got it.

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Okay, what if the sign was so small that you needed a microscope to see it? Still my fault? Because after all, there's a sign!

What if the sign is normal size, but it's located on the ceiling? Still my fault?

What if the sign is located in the back corner of the restaurant, and I'm seated in the front? Still my fault?

In this case, I walked in, I asked the first person I saw (the hostess), "How do I make a takeout order?", and she directed me to the bar. I never stood in the line where the sign was, and thus had no reason to see it. I was immediately directed to another side of the restaurant.

The bartender who took my order was even asked, "Do you take RCs?", and he didn't bother to tell me that they had just changed to 2:1.

Again, their fault.

When a change is made like that, everyone needs to be CLEARLY informed, and all employees taking RCs should be trained to warn customers.

I feel bad for you that you try to blame yourself when businesses screw you.

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Originally Posted by Rob.Singer

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Originally Posted by Dan Druff

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Originally Posted by Rob.Singer

A better way would be to do what most people do: recognize that this world is at times tough, it's not always fair, and there's a whole lot of people out there that are either incompetent or no good...ready to take advantage of others however they can. Then, just let it go. You deal with ten's of thousands of dollars when you play poker. 20 bucks lost via other people's stupidity should be inconsequential.

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I don't like rewarding stealing, scamming, or incompetence.

It's the principle of the matter.

Those who say "It's just $20, who cares?" interestingly always refuse to give me the $20 out of their wallet to solve it. For some reason $20 is supposed to matter to them, but not me.

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Dan, handing you the twenty bucks isn't gonna help you or teach you a thing, just like Obama didn't help anyone with all his freebies. Those people you believe you're not rewarding for stealing, scamming, or being incompetent---they actually win whenever somebody gets so lathered up over so small a thing. I think if the next time something like this happens you just give letting it go a try instead of dwelling on it, you'll feel a whole lot better about everything moments later.

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I don't need you to teach me anything, Rob.

It's very simple.

If $20 is so inconsequential that I should forget about it when cheated out of it, then you should have no problem making up the $20 that I just lost.

If $20 is consequential enough to where you don't want to give it to me, then it must be worth enough for me to argue about it.

I would agree that spending 10 hours chasing down $20 would be overkill, and at some point I do give up on this sort of thing if the money involved is small. However, I will definitely put a moderate effort in to recover something like $20.

Just trying to help with your ulcers and mental problems Dan, and how those things obviously affect others around you. If you choose to decline then it's OK.