Caesars Palace sent me a post-trip survey after my stay there this past weekend. Most of the survey involved choosing a response but there was an "essay question" which I spent some time on.
Below is what I wrote:
Everything was perfect and everyone was cordial and professional. I played a lot of craps and you have the best craps pit with the best dealers in the business. Check-in at the Diamond/7Stars reception was smooth and easy... but you need more cookies. Valets were efficient and cordial but there was a slight delay getting the car at departure.
I have one request for your room service staff: they try to be cordial but they ask too many questions. I don't want room service to do anything more than deliver my meal. I really don't want them to ask me if I am winning in the casino (I'm probably not) and I don't want them to ask me where I live (it's not their business). Just deliver the food and go -- especially if I just paused a movie for them to bring in the meal.
It would also be appropriate if the room service staff would inform guests that a tip has automatically been added to the room service check. You have a blank line on the check for a tip and this would be an additional tip and guests should be made aware of it. I know the policy but others might not. In fact I know people who have mistakenly entered a tip not knowing that a tip was automatically entered.
One more thing about food service: you had a supply of Diet Coke this past weekend which is unusual. I prefer Diet Coke over Diet Pepsi. Actually my favorite is Coke Zero. Does your contract with Pepsi exclude you from also offering Coke products?
I also have a request about your floor staff in the slot machine area: I play video poker and it's a game of concentration. When a floor person or supervisor comes over to greet me it causes a distraction and sometimes the distraction can cause me to make an error in play. It has happened and once the error was costly. While it is nice for a floor person to greet me, please greet me when I am not at a video poker machine and playing actively.
There is another reason why I don't want to be distracted when playing: scam artists sometimes distract a player while a confederate hits the cash-out button. When a floor person says hello to me from behind I don't know if it is a bonafide casino employee or someone trying to steal my money. If a casino employee wants to speak with me while I am at a machine, they should find a way to speak with me so I don't have to turn around and take my eyes off the screen of play or lose sight of the cash-out button. And yes, when someone does talk to me I immediately put my hand over the cash-out button.