Diamond Aspirations / Seven Stars Renewal

[Nash]

From Total Rewards today

Hello Robin!

Thank you for contacting us back!

It is my pleasure to assist you with your Diamond Aspirations inquiry. The Celebration Dinner is not part of the Diamond Aspirations benefits anymore so that is why you do not receive that. You will receive the Diamond Aspiration benefits for reaching the 40,000 and 80,000 Tier Credit milestones. The Annual Trip has already been loaded to your account and available for you to take advantage of until March 31st, 2015.

Please let me know if there is anything else I can assist you with. Have a great day!

Thank you for choosing Planet Hollywood!

Kristine Johnson
Total Service Central Specialist
Caesars Entertainment
877-716-4500 / 702-369-5160

[Alan Mendelson]

Is it fair to say they simply changed the benefit program?

[Nash]

Is it fair to say they simply changed the benefit program?

It appears that way.

[Dan Druff]

I still don't understand why they would disallow claiming the $100 voucher at 15,000 tiers, but allow the redemption of the 40k and 80k tier Aspirations stuff.

Like, why even make that change? Just to piss off the Seven Stars over a matter of a $100 meal?

[Alan Mendelson]

I still don't understand why they would disallow claiming the $100 voucher at 15,000 tiers, but allow the redemption of the 40k and 80k tier Aspirations stuff.

Like, why even make that change? Just to piss off the Seven Stars over a matter of a $100 meal?

To paraphrase a famous quote about government spending: A hundred bucks here, and a hundred bucks there... and soon you are talking real money.

[Alan Mendelson]

Just wanted to mention this: on Sunday I stopped by the Total Rewards desk at Rincon and they confirmed that 7 Stars from 2013 will not get the Diamond $100 celebration voucher in 2014, BUT THEY ALSO TOLD ME THIS....

If you were CLOSE to being 7 Stars prior to April 1 they would "skip" the $100 Diamond Dinner voucher and instead would upgrade you to the $500 7 Stars Celebration Dinner for 2014. I don't know if that's good or bad for Diamond players who were/are close to 7 Stars prior to April 1 ??