I have talked a lot lately about being an overcomped Seven Stars member.
What is "overcomped"?
It's where you have used more of the casino's resources (freeplay, hotel rooms, free food, other offers) than you have recently generated in play.
I say "recently" in that the casinos have a relatively small window (based both upon time and number of trips) where they will give you comps based upon your last play. Even if you played a whole lot in 2012, it's going to mean very little now if your play has been light since then, especially if you've visited Caesars since then and used their rooms/offers/freeplay/resources.
How do you know if you're an overcomped Seven Stars?
If your offers have fallen below $100 freeplay, you are probably overcomped.
If you have many trips where you stayed or used other freebies and didn't play much, you are probably overcomped.
If hosts always seem to hesitate or refuse to do anything for you, you are probably overcomped.
So basically hosts look at your account when you call and ask for anything, and they see you're in the negative. I don't mean you're in the negative as far as whether you've won or lost money, but rather in the negative regarding what they can give you comp-wise. In fact, the amount of money you're up or down overall doesn't matter, unless you've lost an extreme amount compared to the play you've put in (or unless you've played really high limits).
Hosts will NOT want to help players like you for two reasons:
1) They aren't supposed to. They are trained to not waste company resources on players who are likely to just suck them up and give nothing (or little) to the company in return.
2) They don't get anything out of it. Hosts earn a commission based upon your play. When you don't play, they don't get commission. Furthermore, they can get disciplined, fired, or penalized by comping too many players who don't produce. It is part of the host's job to evaluate who is best to receive casino comps.
Occasionally you will get a host who is either nice or lazy (or sometimes both), and don't bother to look things up. They just see you're a Seven Stars, and will do you the favor, provided it's something small. But that's uncommon.
For the most part, hosts actually thwart overcomped Seven Stars rather than help them.
On the flip side, the CCS (800 number) does not operate this way. This is because CCS reps only see your tier status, but cannot see any details regarding your actualy play (or lack thereof). Therefore, the super-whale Seven Stars member looks the same as an overcomped Seven Stars grinder like me. These reps are actually told to try to go out of their way to help Seven Stars members, and are somewhat empowered to bend the rules in order to accommodate you. Some will, and others will refer you to a host.
But if you're an overcomped Seven Stars member, NEVER allow them to transfer you to a host to "make an exception", unless they absolutely can't help you at the CCS and you're out of options. Instead, ask for a CCS supervisor and tell them, "I would prefer not to bother my host over this", and they will often help you.
This isn't illegal or against CET rules, but simply putting yourself in the best spot to talk to the people who can help you the most.