I think Fiore is a great restaurant and steak house. It's the premier restaurant at Rincon and while I love the place I have to point out when something goes wrong.
Yesterday afternoon I called Rincon for a reservation at the oyster bar. I was told no reservations were taken for the bar but also they were not needed especially since I was Seven Stars. But when we arrived we were told it would be a 45 minute wait. I was offered a pager-- but I was required to give either a credit card or my picture ID as security for the pager. Never in my life has a restaurant asked me to do this-- and I am a 7 Stars player.
We went to the bar outside the restaurant and played 8/5 Bonus (yes full pay at a bar). After about 45 minutes -- and no page -- we went back to the hostess who said to me "we paged you." But our pager hadn't triggered. Then the hostess discovered she hadn't pushed "send" on the system.
So we waited a few more minutes and were seated.
The seats were bad as we were on a curve and it was like we weren't sitting as a couple. The manager said he would move us when other seats opened but I told him not to bother.
We had the seafood platter and gumbo which were excellent. Always had great food there.
Then came the check. $91 for the two of us including drinks and that was fine. I presented a Total Rewards gift card with a remaining balance of $280.
The waiter comes to me and says the remaining balance is zero. I said try it again. A second time he says zero balance. I ask for the manager and he tries my card and comes back to say it was declined. Now I'm angry.
I take the card and point out the service phone number and tell the manager to call. A few minutes later he says yes, the remaining balance is $280 and there was a problem with their payment terminal.
Not exactly what you would expect at Fiore.