I was just hit with a $35 late payment fee from Bank of America on a credit card payment.
I made the payment on the due date using my Bank of America checking account, but BofA says they could not "post" the payment until the following day because it was made in the evening.
I protested and said that the payment was made prior to midnight on the calendar date that the payment was due and the payment came from a Bank of America checking account. It's my feeling that Bank of America should be able to immediately record the payment when the checking account is from their own bank -- not a foreign bank.
I was told it could take as long as "two days" to credit a payment from a Bank of America checking account to a Bank of America credit card by Daniel Webb of their customer service department.
The payment, by the way, was for $205. The $35 late fee is 17% of the amount I paid.
I find it absurd that a big bank such as BofA which has online banking can't post a payment from a checking account with Bank of America to a credit card with Bank of America immediately when the payment is done through Bank of America's own online banking system.
I asked Bank of America to drop/refund the $35 late fee and they refused.
Reply With Quote
