CET host questions

[lucky]

Hello this is my very first post on this forum. I am seven stars at caesers and just like Dan druff(I learned this from him) been booking my rooms thru 800 number. I play very little these days and I don't call my host. So my question is, if I book my room thru 800 number, does my host still get paid for my losses.

[Alan Mendelson]

Every player has a host whether you know the host or not, and whether the host ever spoke to you or not.

However, I don't know if that means your host gets compensation based on your play.

Thanks for joining and for posting.

[lucky]

Thanks for the prompt reply Alan. I think you misread my post. Yes, I do have a host and when I was playing big amounts he would call me and give me free rooms, RFB etc. I know during those visits he made money off of my losses but after I cut down my play a lot, I took dans advice and started using the 800 number to book my room, so my question is does he still get a part of my action even though I did not book the room through him....if any one knows the answer, I would appreciate it

[Alan Mendelson]

I honestly don't know if your assigned host gets compensation based on your play. It's an interesting question. I can see several different scenarios including the host must book your room or handle your reservation, or your play must reach a certain level otherwise it's just a "house account" that doesn't impact any particular host?

If your host is getting a piece of your action, your host probably loves that you book your own trips so that he gets paid for doing nothing.

But I am going to GUESS that a host gets a piece of your action only when the host books your trip, etc. Perhaps that's why hosts don't want to deal with Dan since he books his own trips and he doesn't contribute to their salaries???

[Dan Druff]

Every player has a host whether you know the host or not, and whether the host ever spoke to you or not.

However, I don't know if that means your host gets compensation based on your play.

Thanks for joining and for posting.

This is false.

You are only assigned a host if your play reaches a certain level, and even then, some players slip through the cracks and are never assigned one.

In addition, a host can drop you (every host has a right to do this) if you are not profitable for him.

I have been without a Vegas host on many occasions. It seems that once in awhile I get randomly assigned to one, but it never lasts long. I will explain why in the next post.

[Dan Druff]

Thanks for the prompt reply Alan. I think you misread my post. Yes, I do have a host and when I was playing big amounts he would call me and give me free rooms, RFB etc. I know during those visits he made money off of my losses but after I cut down my play a lot, I took dans advice and started using the 800 number to book my room, so my question is does he still get a part of my action even though I did not book the room through him....if any one knows the answer, I would appreciate it

Hosts do not make money off your losses. They make money off your EXPECTED loss. Your actual results typically do not matter. (There are some exceptions to this, but they aren't common.)

However, it's not just about expected loss. Your host gets paid based upon your ADT (average daily theoretical loss) and AMT (average theoretical loss minus comps redeemed -- known as average marketing theoretical).

Basically each host has a certain point (determined by computer) to where he can comp you and it won't affect his commission. Once he gets past that point, the comps you receive start eating up his commission, so that's why hosts will get angry if you do the stay-and-not-play thing. This is also why they will drop you if you make a pattern of it.

It is not 100% clear to me what happens when you book with the 800 number. I know that ANY comp rooms redeemed -- whether through the 800 number or through a host -- get charged against your usable comps. However, I also know that the 800 number has a different block of rooms to assign you -- meaning that it does not negatively impact the host if you book through the 800 number and don't play. That's because it wasn't "their" comp. However, it does impact YOUR player account, and that means since you're tied to that host, it might cost him future potential commission if you DO play on a subsequent visit. That much I know.

What I don't know is if the host will get "credit" for your play if you book through the 800 number. I have been told that your home property host will split commission earned on your play at other CET properties (along with a host at the other property assigned to you, if any), but that's a different matter.

Also, it is possible for a player huge in the red in overall comps (like me -- known as 'overcomped') to still make commission for a host at a specific property. For example, I am NOT overcomped at Harrah's Tahoe, Harrah's Rincon, Harrah's New Orleans, and Harrah's Laughlin. At all of those properties individually, I am still considered profitable to them. At the Vegas properties, I am WAY overcomped, as my play is very minor compared to my stays there. So no Vegas host wants to touch me, as I will actually be negative value to him. (But again, I believe this doesn't hurt hosts there if I book through the 800 number, but there's also no point for them to keep me, because I also do not make them money).

So to answer your question, "lucky", if you have cut your play down but are still playing a fair amount every stay, you might want to still speak to your host when you would like something (such as RFB). If you are mostly doing no-play stays (or little-play stays), then yes, you are better off avoiding the hosts, as they will actually do less for you than the 800 number.

[lucky]

Thanks Dan, u know I learned a lot about 7 stars from you. I have never gone on a cruise before but after reading ur post on how to do the NCL cruise the right way, I am tempted. My question is, I know the boat will be huge but does it sway a lot, cause I have motion sickness...

[Rob.Singer]

Why would anybody care if a host makes anything or not off of anyone's casino visit? That's as silly a question as those fools who ask if it's "appropriate" and/or what type of Christmas gifts they should give their hosts. Here's a flash: hosts are not there to be your friends or your "giving customer service rep". They are there for one reason only: to do everything in their power to make you feel comfortable about losing as much money as you possibly can. That's it. Why people ignore this in favor of needing to have a "oh I can just talk to my host if I want something" fascination is a true mystery.

And why would anyone even want to call a CET 800 number to make a reservation. It can all be done online where you can get any room you want anywhere with 7 Stars if you know how to work their system beyond pedestrian level, and you don't have to get irritated by talking to some 3rd world slug who can't speak your language w/o the Obama teleprompter (which first has to be scrubbed to eliminate all the lies).

[slingshot]

Why would anybody care if a host makes anything or not off of anyone's casino visit? That's as silly a question as those fools who ask if it's "appropriate" and/or what type of Christmas gifts they should give their hosts. Here's a flash: hosts are not there to be your friends or your "giving customer service rep". They are there for one reason only: to do everything in their power to make you feel comfortable about losing as much money as you possibly can. That's it. Why people ignore this in favor of needing to have a "oh I can just talk to my host if I want something" fascination is a true mystery.

And why would anyone even want to call a CET 800 number to make a reservation. It can all be done online where you can get any room you want anywhere with 7 Stars if you know how to work their system beyond pedestrian level, and you don't have to get irritated by talking to some 3rd world slug who can't speak your language w/o the Obama teleprompter (which first has to be scrubbed to eliminate all the lies).

This is actually funny to me. When we had to change insurance at retirement, one of those teleprompters first got my wife's HMO wrong, then when correcting it got her sex wrong and on the third attempt got another HMO from another city. Finally, on the fourth attempt, they got it right. As for the other, since I started bringing home wins, though small, the big offers like the $250 or $100 bonus play have mysteriously disappeared whenever I swipe my card on their little kiosks.

[Luckylisa]

I think that the majority of CET hosts are compensated from the Theo generated from the players in their book.....not losses. If you are coded to a host in a particular market, it doesn't matter how the trip was booked, your host will get credit for your play.
What I mean by market specific..... if you have a host in Vegas, but book a trip to AC on your own, your Vegas host will not get credit for your play. A few years ago, my Vegas host would be able to book me into any CET property and still get a percentage of my play. Currently, your CET Vegas host can (or you can do it yourself) book you into any CET Vegas property and get credit for your play.

[lucky]

Rob, good luck trying to book weekend rooms online.......luckylisa, so my host does make money during my trips even though I make reservations on my own, was just wondering about that for a long time, so my entry into this forum has paid off

[Chimp]

Thanks Dan, u know I learned a lot about 7 stars from you. I have never gone on a cruise before but after reading ur post on how to do the NCL cruise the right way, I am tempted. My question is, I know the boat will be huge but does it sway a lot, cause I have motion sickness...

Hi lucky. I have been on one cruise. I brought Dramamine with me just in case. We were on the upper deck at the bon voyage party. Within seconds of the ship starting to leave port, I looked out at the water and dock (landing?) and said to myself "oh fudge". I immediately knew I was getting sick. I think I had 12 hour dramamines. I took one each morning and each night. An hour or two after the morning one I would take a nap as they made me drowsy. But that was no big deal. I was very aware of the ship motion every day and would get a funny feeling looking out at the water, but I never had to hug the porcelain throne. Lol. And we had extremely choppy waters at times.
Hope this helps your decision.

[lucky]

Hi chimp, thanks for the heads up......I guess based on ur experience I ll just leave it...coz traveling on water isn't one of my strengths...

[Rob.Singer]

Rob, good luck trying to book weekend rooms online.......luckylisa, so my host does make money during my trips even though I make reservations on my own, was just wondering about that for a long time, so my entry into this forum has paid off

I recently stayed at Harrahs Tahoe on Thurs & Fri. nights that were booked online. My 7-Stars expired a year ago.

I wonder if I should call whoever my host is and ask them if they made any money off me..... If they did then maybe I'll root &toot & jump for joy! But if they didn't then it'll bother me 'til the day I die.

[lucky]

Rob, I tried to book weekend rooms online many time here in AC... But they come up unavailable, but when I call the 800 no I am able to book it......as far as whether my host makes money off of me or not, I don't really care.....I was just curious, that's all....just like I am curious to know if the universe is finite or not

[Dan Druff]

I think that the majority of CET hosts are compensated from the Theo generated from the players in their book.....not losses. If you are coded to a host in a particular market, it doesn't matter how the trip was booked, your host will get credit for your play.
What I mean by market specific..... if you have a host in Vegas, but book a trip to AC on your own, your Vegas host will not get credit for your play. A few years ago, my Vegas host would be able to book me into any CET property and still get a percentage of my play. Currently, your CET Vegas host can (or you can do it yourself) book you into any CET Vegas property and get credit for your play.

The above makes sense and is probably correct.

The one thing I still can't figure out, though, is whether your host gets equal compensation in their market if you book via the 800 number versus them.

Because I know the host has much less potential DOWNSIDE if you do everything yourself. That is, if I book through the 800 number and use only the offers mailed to me (such as freeplay and a free food voucher), it will count against my Average Marketing Theoretical (and lower what hosts can give me in RFB), yet it won't hurt the host if I choose not to play, as they were "not involved" in giving me these comps.

However, if I ask the host for to book my hotel, then they ARE on the hook if I don't play at all, and it negatively affects their commission.

So you would think that a customer booking through the 800 number would be ideal for a host (all the reward, no risk) if they still get commission for your play.

Perhaps they are getting commission, but at a reduced rate.

Or maybe they're getting full commission, but it just looks better to their boss if they are the ones bringing in the player (rather than the player bringing in himself.)

I would love to know the answer to this.

I have told stories before here regarding the 4 and 5 night discrepancy.

If you are a Seven Stars member, a host will only give you 4 nights comped as your Seven Stars benefit. If you call the 800 number, you can get 5 nights comped. I am talking about the Seven Stars comp, not anything you've earned through your play. So even if you're way overcomped, the 800 number will almost always give you 5 nights, while the host will only give you 4.

Some of you might remember my hassles in Lake Tahoe and Rincon -- both where I had good play history -- to where hosts would NOT guarantee me a 5th night, or even give me a conditional guarantee based upon an agreed upon level of play. They simply said they would give me 4 nights and comp the 5th at their own discretion, which was really frustrating. At Tahoe the 800 number instantly booked 5 nights without question (and the host even admitted they likely would -- but only when I came up with the idea on my own), and at Rincon the 800 number would not work because it was a last minute trip, so I had to use a host and then go through the extreme hassle of getting the 5th night (despite a TON of play I put in there).

[Dan Druff]

Rob, I tried to book weekend rooms online many time here in AC... But they come up unavailable, but when I call the 800 no I am able to book it......as far as whether my host makes money off of me or not, I don't really care.....I was just curious, that's all....just like I am curious to know if the universe is finite or not

It is getting tougher and tougher to book comp rooms online. I'm not sure if this is a bug (easily could be, knowing CET), or if it's a way to force you to interface with a human being in some way.

For example, Alan is ALWAYS forced to book with a host or over the phone.

I can book online, but never got comps anymore. It always gives me a rate. This is because I am overcomped, and the computer only sees that, and apparently does not override it with my Seven Stars benefit. Like "lucky", I also find some days are listed as unavailable online, when in reality they are available.

The 800 number will give me 5 nights comped at any CET property. However, the problem occurs when their block of rooms (yes, the 800 number only has certain blocks of rooms in each hotel) are sold out. Then a host has to intervene, and they often refuse me, especially in Vegas. When told a property is sold out, you should try to ask for a supervisor to force it through, as sometimes they can do this without getting a host involved. They can also do a few other nonstandard things (such as if you have a 3-night freeplay offer, they can book that and tag 2 more nights on via your Seven Stars benefit, which online would NEVER let you do.)

A host will give you 4 nights on a Seven Stars booking. They are told to always force it through, no matter how bad your play looks recently (if you're Seven Stars, that is). However, they will never give you the 5th night unless your play qualifies for it.

It's also worth nothing that the 800 number reps DO NOT see your play history -- only your tier status. So an overcomped Seven Stars player like me is equivalent in their eyes to a mega whale. This is important, because you will get much better treatment from the 800 number as an overcomped player than you would from a host, as they cannot see that you are overcomped. Again, this is not an exploit or a trick, but simply how their system works. Only hosts can see your play and qualification for discretionary comps.

[Alan Mendelson]

It's true that I cannot book online. If I try the computer tells me to call.

Every Seven Stars and Diamond player is assigned to a host. But that doesn't mean you know it. Jason is a Diamond and he called my host and my host had him switched away from his assigned host.

My Rincon host is still considered my "home casino host" because until a few months ago that's where I played the most. Since I will never return to Rincon I want that relationship to end so that my Caesars host gets all credit for me.

[Dan Druff]

It's true that I cannot book online. If I try the computer tells me to call.

Every Seven Stars and Diamond player is assigned to a host. But that doesn't mean you know it. Jason is a Diamond and he called my host and my host had him switched away from his assigned host.

My Rincon host is still considered my "home casino host" because until a few months ago that's where I played the most. Since I will never return to Rincon I want that relationship to end so that my Caesars host gets all credit for me.

When I made Seven Stars, I literally had no host.

Admittedly I made it quickly, but still, I had no host.

I asked how this occurred. They told me that you are "usually" assigned a host once you hit Diamond, but not always.

I am also not assigned to any host right now in Vegas. I have been dropped by 4 different hosts over time. This was verified for me earlier in the year when I needed to book my Seven Stars trip.

I do have hosts at other properties where I'm not overcomped (the ones I mentioned earlier), but none are my "main" host, and I have no host in Vegas where my home property is.

[Alan Mendelson]

Dan you don't have a host because you're a pain in the butt.
But we love you.