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Thread: New CET Benefit - free Atlantis stay

  1. #1

  2. #2
    Yeah, it's a new marketing partnership, similar to the one they have with Norwegian Cruise Line.

    This one gives free stuff to nearly ALL cardholders, which is interesting. I am surprised Platinum members get as much as they do.

    Atlantis must have decided that they really want gamblers on the property.

    The Seven Stars benefit is pretty good:

    Complimentary 4-night stay in a Deluxe Ocean Suite at The Cove Atlantis
    Complimentary Room Taxes, Maid Gratuities and Daily Resort Fee**
    $100 Resort Credit per night
    $250 Free Slot Play
    Atlantis Casino Experience Pass*
    Crescent Lounge Check-In at The Cove Atlantis
    Access to Cain at the Cove, an adults-only ultra-pool with gaming pavilion
    Access to Aquaventure, a one-of-a-kind 141-acre waterscape with 20 swimming areas and 11 pools

    So it looks like, aside from the flight, the entire 4-night stay there will be free for Seven Stars, PLUS they will get a $100/night resort credit AND a $250 free slot play.

    I have heard that Atlantis isn't very good, but this might still be worth doing.

    Too bad it's so far from the western US.

    The only blackout periods are the Thanksgiving week and the Christmas/NYE week.

    Pokerstars holds a high profile tournament there in January (though I hear the 2017 version will be the last one). I wonder how many poker players will take advantage of this, in order to get free rooms.
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  3. #3
    Did anyone get a similar offer to Sonesta at St. Maarten? Was curious if this was also a Seven Star thing, or just a time share scam, etc.

  4. #4
    Originally Posted by Guy Incognito View Post
    Did anyone get a similar offer to Sonesta at St. Maarten? Was curious if this was also a Seven Star thing, or just a time share scam, etc.
    Hi Guy:

    I did not get a Sonesta or St. Maarten offer. So I do not think it is a Total Rewards thing. It could be a time share scam or perhaps sent to you through an independent casino host looking for your business.

    FAB

  5. #5
    So I just looked this up by doing a mock booking.

    The Seven Stars benefit is actually very good. The Cove is MUCH more expensive than everything else. I tried a few different date ranges, and a 4-night stay (after taxes, $50 resort fee, and maid gratuities) comes out around $3000. So that's a nice thing to get completely free, PLUS a $100/night resort credit.

    The Platinum/Diamond benefits kinda suck because the "Beach Tower" is the cheapest one, and the taxes/gratuities end up being a lot.

    So you're going to be stuck paying $400 out of pocket for this if you're Platinum, and $200 out of pocket if you're Diamond -- for something worth $1200. So that's still a good deal, but you'll be in the worst tower and you're only saving $800-$1000, plus the food is REALLY REALLY EXPENSIVE.

    My determination: If you're Seven Stars, this seems like a great offer and something nice to try out for minimal cost.

    If you're Platinum or Diamond, you should only bother with this if you really want to go to Atlantis anyway.
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  6. #6
    After you book this Seven Stars/Atlantis promotional offer, you will get a confirmation e-mail containing this:

    "Complimentary offers are based on your previous level of casino play. If you are a new or inactive Atlantis casino guest your upfront complimentaries are based on your rated play from your primary casino.

    If you redeem this complimentary offer you are expected to play to the same level of casino play or greater. If you do not play or show reduced casino play you may be charged for some or all of your upfront complimentaries including rooms, food & beverage, limos, etc. If you need additional clarification, please contact Casino VIP Services or your Player Development Executive."

    How you interpret this disclaimer is up to you.

  7. #7
    Originally Posted by nerakil View Post
    After you book this Seven Stars/Atlantis promotional offer, you will get a confirmation e-mail containing this:

    "Complimentary offers are based on your previous level of casino play. If you are a new or inactive Atlantis casino guest your upfront complimentaries are based on your rated play from your primary casino.

    If you redeem this complimentary offer you are expected to play to the same level of casino play or greater. If you do not play or show reduced casino play you may be charged for some or all of your upfront complimentaries including rooms, food & beverage, limos, etc. If you need additional clarification, please contact Casino VIP Services or your Player Development Executive."

    How you interpret this disclaimer is up to you.
    I do not remember seeing this kind of conditional claw language when I booked NCL cruises obtained through Total Rewards. I wonder if Atlantis has access to our Total Rewards ADT to verify past action and will charge back. Does anyone have any experiences of upfront comps being cancelled by Altantis? It may be risky to go to the Bahamas expecting to "no play" them. Sounds like anyone taking advantage of this offer may want to chat with the Atlantis Casino VIP services rep.

    FAB

  8. #8
    I mean, IANAL, but Id have to question the legality of enforcing these terms when they werent specified BEFORE you redeemed the offer.

    And how are we supposed to know what our "level" precisely is? If we gamble 90% of our "level", does that give them carte blanche to stick us with a $3k bill?

  9. #9
    Originally Posted by nerakil View Post
    After you book this Seven Stars/Atlantis promotional offer, you will get a confirmation e-mail containing this:

    "Complimentary offers are based on your previous level of casino play. If you are a new or inactive Atlantis casino guest your upfront complimentaries are based on your rated play from your primary casino.

    If you redeem this complimentary offer you are expected to play to the same level of casino play or greater. If you do not play or show reduced casino play you may be charged for some or all of your upfront complimentaries including rooms, food & beverage, limos, etc. If you need additional clarification, please contact Casino VIP Services or your Player Development Executive."

    How you interpret this disclaimer is up to you.
    That's horrendous.

    Someone should contact CET corporate and complain about this bait and switch BS.

    It sounds like they are going to take a credit card at check-in, and then charge you at checkout if you don't play up to the level they expect to justify the comp.

    So this isn't an "offer" at all. It's smoke and mirrors to get you in the door, to where you are actually comped nothing up front and have to EARN everything you get -- just like any other casino.

    CET has its head so far up its ass that I bet they don't even realize the full story with this marketing partnership. They tend to shoot from the hip when forming these alliances, and worry about the details later.

    Anyway, I would suggest that you do NOT take advantage of this "offer", as it's complete BS.
    Check out my poker forum, and weekly internet radio show at http://pokerfraudalert.com

  10. #10
    Originally Posted by FABismonte View Post
    I do not remember seeing this kind of conditional claw language when I booked NCL cruises obtained through Total Rewards. I wonder if Atlantis has access to our Total Rewards ADT to verify past action and will charge back. Does anyone have any experiences of upfront comps being cancelled by Altantis? It may be risky to go to the Bahamas expecting to "no play" them. Sounds like anyone taking advantage of this offer may want to chat with the Atlantis Casino VIP services rep.

    FAB
    NCL doesn't pull this crap. They have no such terms related to their cruise. You can no-play them all you want, and you will keep getting invited back (and they will NEVER back-bill you for any comp cruise you take).

    But that's because NCL is a class operation for the most part, PLUS they have their home offices in the US.

    Atlantis is a shady third-world resort and can do what it wants.

    I don't believe Atlantis has access to your play at CET. Their terms of "same level of play or greater" is likely based upon your tier level at CET. I know for a fact that they do not share play info with NCL. NCL only has access to your name, address, and tier level. I imagine it's the same with Atlantis.
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  11. #11
    Originally Posted by Guy Incognito View Post
    I mean, IANAL, but Id have to question the legality of enforcing these terms when they werent specified BEFORE you redeemed the offer.

    And how are we supposed to know what our "level" precisely is? If we gamble 90% of our "level", does that give them carte blanche to stick us with a $3k bill?
    That's exactly what they're saying.

    If you don't play "enough" (probably dictated by ADT) to justify the comps you are getting up front, they will stick you with a bill.

    This is probably legal in the Bahamas if they state it up front and you sign to it.

    Everyone should stay far, far away from this offer.
    Check out my poker forum, and weekly internet radio show at http://pokerfraudalert.com

  12. #12
    This is somewhat comparable to the service offered by www.urcomped.com. However, they do have a "comp calculator" feature that let's you know what the expectations are before you go.

  13. #13
    the "disclaimer" was not intended for Caesars players. It was intended for Atlantis players. Caesars players got the confirmation form sent to Atlantis players.

    http://alanbestbuys.com/id335.html

  14. #14
    I have limited personal experience with the Atlantis Casino in the Bahamas. But in 2003 I visited friends in the Bahamas who took me to that casino. I recall it was a nice casino but even then the video poker schedules were fairly tight and the table limits were high. In fact, for the first time in my life I played $5 video poker, one coin at a time just to get enough points to get a "new player" beach towel of the Atlantis. We still have that beach towel and my kids use it. I was lucky enough to hit four aces on 9/6 DB and my wife was shocked to see me walk up to her with a plastic bucket of $5 tokens. The exchange rate for Bahamian dollars to US dollars was one-to-one. I also recall that without being a hotel guest, we were limited to the restaurants and the casino. I had hoped to see the pool and grounds but could not. My local friends, however, told me the surroundings were beautiful.

    Of more pertinent interest in this discussion is that while there, I placed a sports bet on a Chicago Cubs-Marlins game in the playoffs. I was probably something like $55 to win $50 as I recall it was of interest but not huge. The game did not conclude before I had to leave the casino but I saw that the back of the bet printout had the usual explanation that I could submit a winning bet by registered mail to a Miami post box to get a "Mail Pay." This was the same type of language you can see in every Nevada sports bet ticket. I have submitted many Nevada tickets for payment by mail and I have never sent one by registered mail as it seems a huge relative expense. Instead I used regular first class mail. Each time I was paid by check through the mail.

    However, the Atlantis casino is the sole exception. When I got back to the States, I mailed my winning ticket to its Miami post box -- and I never got paid -- so I lost $105 due to the Atlantis. It was not enough money for me to do anything about it other than get pissed off. But now that this casino may have asserted its rights to "claw back" its up front comps, all of you on the board should know my experience with this casino before you take it up on this Total Rewards related offer.

    FAB
    Last edited by FABismonte; 04-15-2016 at 03:11 PM.

  15. #15
    Originally Posted by Alan Mendelson View Post
    the "disclaimer" was not intended for Caesars players. It was intended for Atlantis players. Caesars players got the confirmation form sent to Atlantis players.

    http://alanbestbuys.com/id335.html
    Hi Alan:

    Great to chat with you again. My response is that if those conditions were not required for CET players, why are they included in any confirmation sent to CET players? Unless Atlantis offers a clarification in writing that a "no play" is fine, I would be nervous about relying on any employee's oral statement.

    FAB

  16. #16
    Originally Posted by FABismonte View Post
    Hi Alan:

    Great to chat with you again. My response is that if those conditions were not required for CET players, why are they included in any confirmation sent to CET players? Unless Atlantis offers a clarification in writing that a "no play" is fine, I would be nervous about relying on any employee's oral statement.

    FAB
    100% THIS

    I am going to wait to see how this plays out before booking a vacation there. Right now I'm scared to do it.
    Check out my poker forum, and weekly internet radio show at http://pokerfraudalert.com

  17. #17
    Extensive trip report from someone who took the free Atlantis trip as a Seven Stars member: https://drive.google.com/file/d/0B_r...1KTEdaYjg/view

    Lots of good info there, but unfortunately we still don't have an example of a "no play" stayer. This person seemed to play a good deal at their casino, so our biggest concern (that a no-play would result in a hefty bill) still remains.
    Check out my poker forum, and weekly internet radio show at http://pokerfraudalert.com

  18. #18
    Redeemed this offer last week for PCA. Made sure to get it in writing up front that the "minimum play" requirement did not apply, and had no issues. Place is a massive tourist trap, but with the freeplay/meal credits I can't really complain about what I spent.

  19. #19
    Originally Posted by Guy Incognito View Post
    Redeemed this offer last week for PCA. Made sure to get it in writing up front that the "minimum play" requirement did not apply, and had no issues. Place is a massive tourist trap, but with the freeplay/meal credits I can't really complain about what I spent.
    Can you please let us know how to get this in writing up front?

    I am strongly considering taking this trip in 2017, and would really like the same thing in writing.

    Any other commentary about the property?

    I heard there has been a bedbug problem in January.
    Check out my poker forum, and weekly internet radio show at http://pokerfraudalert.com

  20. #20
    Hey Dan,

    I just saved an email thread between me and the host there, where I specifically asked about play requirements.

    There are 2 recent detailed trip reports on sevenstarsinsider.com that pretty much echo my thoughts. It's probably somewhat unfair to call out Atlantis for being a tourist trap, when the entire city is pretty much a tourist trap. One of my friends working PCA said even grocery prices off the island were insane (e.g. $10 for a jar of peanut butter).

    I stayed in the Cove tower, and did not encounter any bedbugs.

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