Originally Posted by
james40
Alan, I just looked through the thread. I can only imagine they are stonewalling out of a fear of liability. The lower level people are probably sympathetic, but the upper echelon is probably saying "no contact and admit nothing". You may not be looking for a payday, but there are many out there that are, and even more lawyers ready to drop a lawsuit. Until we have some sort of tort reform, this is the norm from big corporations. Even doing the right thing can have consequences.
I related a story of a few years ago at Caesars when a wheel was broken off my luggage when delivered by the bellman. I won't rehash it, but each step of the way someone went out of their way to make me happy. They called me twice and I had a check in my hand for a new bag in a few weeks. There was no fear of a lawsuit or liability, they could afford to be nice.