BUMP
This just happened to me again, and now it is much more frustrating because I no longer have the Seven Stars comped rooms (since that benefit is gone).
Same BS maxev mentioned above (almost exactly a year ago), where it says OFFER AVAILABLE online, and yet it's not at all available in reality.
On Wednesday I called about this, and I spoke to both a regular rep and a supervisor. Both told me they couldn't help me.
On Thursday I contacted my host. She also told me she couldn't help me.
I tried one more shot today and got another supervisor at the CCS (800 number). He was able to force through a reservation at one of the "lesser" Vegas properties, which I accepted out of desperation. At least he got something through for me, which is more than I can say for everyone else.
These offers really suck balls. They just about never work, even if I try to book them immediately upon receiving them.