Originally Posted by
redietz
Originally Posted by
Alan Mendelson
Makes you wonder if they gave you clean linens and glasses.
LOL. Speaking of which, let's not jump all over the Flamingo. I did a midnight check-in at the Residence Inn and found dirty dishes in the sink and the bed unmade with sheets and pillows strewn about. No big deal (I was solo), but I mentioned it in a survey days later, and the Residence Inn actually emailed me to apologize.
Did you get anything from the Residence Inn to compensate you for this?
I would have demanded something on the spot from management (like at least half off the room).
FYI, e-mailing corporate (or filling out surveys) is not an effective way to complain. You never want to complain to the person whose job it is to field thousands of complaints per week!
The person becomes jaded, and basically responds to each and every complaint with what is essentially a form letter (even if it has a few custom lines in it).
Complaints about any business are best done to the highest manager available on shift, and then to the highest manager working on property (even if the next business day) if the initial complaint fails.
And then, if the store/property manager doesn't give you satisfaction, complaining to the district manager tends to get the job done.
The one exception involves franchises. It's hard to get any kind of compensation or discount from a franchise, as they are notoriously cheap and don't care at all about brand reputation.
However, I don't believe Residence Inn does franchises -- at least not in the US. I could be wrong, but I believe they're all owned by Marriott.