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Thread: Total Rewards Diamond/Seven Stars changes for 2018 -- goodbye free room benefit , goodbye Diamond Aspirations, goodbye 1.25:1 RC freeplay conversion

  1. #41
    For those affected by the loss of the comp room benefit, you can still get 10 free nights in the first half of 2018, provided you book before January 31:

    - Up to 4 nights for Diamond Aspirations 2 trip (plus 75,000 RCs if you pay your own way there)

    - Up to 4 nights plus $100 folio credit for Diamond Aspirations 1 celebration dinner

    - Up to 2 nights in a suite (Diamond Aspirations 2 benefit)

    All of these must be booked by January 31, but don't have to take place until June 30.
    Check out my poker forum, and weekly internet radio show at http://pokerfraudalert.com

  2. #42
    Dan the big question now is how much play do you need to still get a free room?

  3. #43
    Dan what do you think you will do for the WSOP? There are no comps for playing the WSOP so what's the plan?

  4. #44
    CONFIRMED

    Free room benefit is gone.

    I just called Total Rewards.

    Employee there tried to downplay this at first, stating that "it's very similar, except you just can't book at the last minute anymore and be guaranteed a room."

    This sounded like BS to me, so I pressed for more details.

    Finally she confirmed and admitted that the entire free room benefit is going away, and that it's now going to be "based upon play".

    She tried to claim that it's also currently based on play in 2017, but I pointed out that's not correct, and again she conceded I was right.

    Then I asked, "So Seven Stars now have no more room benefit of any kind. A Seven Stars member has to get his comp rooms by earning it through play, just like a Gold member does. He has no other advantage getting a comp room. Is that correct?"

    She said that, yes, it was correct.

    Even though she gave me a few different contradicting answers, I think I believe her. For example, my first question upon calling was whether or not the free room benefit was going away for Seven Stars, and she said, "Yes, that is correct, it's been removed." Then she tried her BS spin after that.

    She also told me that Total Rewards employees were told about this yesterday.

    I'm guessing that they were advised to soften the blow to people asking by trotting out those nonsense claims like, "It's actually similar to before", hoping that most would qualify for the free rooms anyway (from their play) and won't get as pissed.

    But make no mistake, this is a huge degradation.
    Check out my poker forum, and weekly internet radio show at http://pokerfraudalert.com

  5. #45
    Originally Posted by Alan Mendelson View Post
    Dan what do you think you will do for the WSOP? There are no comps for playing the WSOP so what's the plan?

    Gonna use those 10 nights I mentioned above, then will reevaluate.
    Check out my poker forum, and weekly internet radio show at http://pokerfraudalert.com

  6. #46
    Dan I still think the question is how much play is needed for free rooms?

  7. #47
    Originally Posted by Alan Mendelson View Post
    Dan I still think the question is how much play is needed for free rooms?
    Obviously that varies based on property, season, day of week, etc. You have nothing to worry about.

  8. #48
    Originally Posted by Alan Mendelson View Post
    Dan I still think the question is how much play is needed for free rooms?
    There is no simple answer to that.

    Depends upon the theo of the games you're playing, the market you're in, your play history, etc.

    A new Total Rewards member can probably play for 30 minutes at $5 VP and score free rooms for a few months. Someone like me could play the same VP for 100 hours and still not get there, if the games are full pay.

    Someone like you probably just needs to maintain a fair amount of mid-high limit play each trip.

    Now we are just back to the old model used at EVERY property, where recent and semi-recent play qualifies you for comps, and that's it.

    Total Rewards contradicted that model with their guaranteed benefits, but those are going away, at least when it comes to free rooms.

    Awful.
    Check out my poker forum, and weekly internet radio show at http://pokerfraudalert.com

  9. #49
    Originally Posted by Dan Druff View Post
    Eric Rosenthal, who runs that Travelzork column I linked above, said he confirmed the degradation of the room benefit with a National Casino Marketing host at Caesars.

    So this looks like it's really happening.

    Right now here's a summary of all of the degradations:

    Diamond

    - No more Aspirations #1 at 40,000 tier credits, meaning you lose your 4-night stay at any Caesars property with $100 folio credit

    - No more Aspirations #2 at 80,000 tier credits, meaning you lose your $750 airfare credit and 4-night stay at any Caesars property

    - No more Aspirations #2 two-night suite stay at any Caesars property

    - Redemption of RCs to freeplay changes from 1.75:1 to 2:1 ratio.

    - Access to Diamond Lounges now requires 25,000 tier credits. If you have 15,000-24,999 tiers, you will need to pay 1000 RCs (worth $10) to get in.

    Basically, low Diamonds (15,000 tiers) get treated the exact same now as high Diamonds (80,000+ tiers), aside from the Diamond Lounge thing.



    Seven Stars

    - No more complimentary room benefit!! This a huge degradation, as this was by far the best benefit of the Seven Stars program. Up until 2018, you were able to get a 4-night stay complimentary at any Caesars property, with no blackout dates. You could also do this as many times as you wanted, as long as 48 hours were between reservations. This appears to be gone, but it's not totally confirmed.

    - Redemption of RCs to freeplay changes from 1.25:1 to 2:1 ratio.

    - Two of the four Signature Events are now only available to players with 500,000 or more tier credits. Seven Stars members with fewer than 500,000 tier credits can only go to Atlantic City or Las Vegas for their Signature Event. (These are kinda lame anyway, but it's yet another degradation.)
    This is a good summary of the degradations. As a 7 stars I always used the diamond 2 trip. Normally my play would qualify for comped rooms but it was always nice to be able to invoke the 7 stars room comp if need be during a holiday period.

  10. #50
    Originally Posted by Dan Druff View Post
    For those affected by the loss of the comp room benefit, you can still get 10 free nights in the first half of 2018, provided you book before January 31:

    - Up to 4 nights for Diamond Aspirations 2 trip (plus 75,000 RCs if you pay your own way there)

    - Up to 4 nights plus $100 folio credit for Diamond Aspirations 1 celebration dinner

    - Up to 2 nights in a suite (Diamond Aspirations 2 benefit)

    All of these must be booked by January 31, but don't have to take place until June 30.
    So, is it your experience that the “2 nights in a suite” can be booked as a separate trip?

  11. #51
    Originally Posted by Dankyone View Post
    Originally Posted by Dan Druff View Post
    For those affected by the loss of the comp room benefit, you can still get 10 free nights in the first half of 2018, provided you book before January 31:

    - Up to 4 nights for Diamond Aspirations 2 trip (plus 75,000 RCs if you pay your own way there)

    - Up to 4 nights plus $100 folio credit for Diamond Aspirations 1 celebration dinner

    - Up to 2 nights in a suite (Diamond Aspirations 2 benefit)

    All of these must be booked by January 31, but don't have to take place until June 30.
    So, is it you experience that he “2 nights in a suite” can be booked as a separate trip?
    Yes, but it has to be 48 hours or more away from your last comp booking.
    Check out my poker forum, and weekly internet radio show at http://pokerfraudalert.com

  12. #52
    Originally Posted by Dan Druff View Post
    Originally Posted by Dankyone View Post
    Originally Posted by Dan Druff View Post
    For those affected by the loss of the comp room benefit, you can still get 10 free nights in the first half of 2018, provided you book before January 31:

    - Up to 4 nights for Diamond Aspirations 2 trip (plus 75,000 RCs if you pay your own way there)

    - Up to 4 nights plus $100 folio credit for Diamond Aspirations 1 celebration dinner

    - Up to 2 nights in a suite (Diamond Aspirations 2 benefit)

    All of these must be booked by January 31, but don't have to take place until June 30.
    So, is it you experience that he “2 nights in a suite” can be booked as a separate trip?
    Yes, but it has to be 48 hours or more away from your last comp booking.
    Nobu would be a good place to use that one.

  13. #53
    The 2018 rules are now on the total rewards website.

    Heres another surprise: Seven Stars no longer get automatic free guests to Diamond Lounges.

    That $10 fee for Diamond Lounges must be paid in Reward Credits which mears you have to play, just can't pay cash.

  14. #54
    Originally Posted by Dan Druff View Post
    CONFIRMED

    Free room benefit is gone.

    I just called Total Rewards.

    Employee there tried to downplay this at first, stating that "it's very similar, except you just can't book at the last minute anymore and be guaranteed a room."

    This sounded like BS to me, so I pressed for more details.

    Finally she confirmed and admitted that the entire free room benefit is going away, and that it's now going to be "based upon play".

    She tried to claim that it's also currently based on play in 2017, but I pointed out that's not correct, and again she conceded I was right.

    Then I asked, "So Seven Stars now have no more room benefit of any kind. A Seven Stars member has to get his comp rooms by earning it through play, just like a Gold member does. He has no other advantage getting a comp room. Is that correct?"

    She said that, yes, it was correct.

    Even though she gave me a few different contradicting answers, I think I believe her. For example, my first question upon calling was whether or not the free room benefit was going away for Seven Stars, and she said, "Yes, that is correct, it's been removed." Then she tried her BS spin after that.

    She also told me that Total Rewards employees were told about this yesterday.

    I'm guessing that they were advised to soften the blow to people asking by trotting out those nonsense claims like, "It's actually similar to before", hoping that most would qualify for the free rooms anyway (from their play) and won't get as pissed.

    But make no mistake, this is a huge degradation.
    This is so typical of so many interactions with CET employees. I expect they MUST be instructed to obfuscate and withhold information to confuse their players. It takes knowledge and persistence to beat an answer out of them.

  15. #55
    Originally Posted by Alan Mendelson View Post
    The 2018 rules are now on the total rewards website.

    Heres another surprise: Seven Stars no longer get automatic free guests to Diamond Lounges.

    That $10 fee for Diamond Lounges must be paid in Reward Credits which mears you have to play, just can't pay cash.
    Hi Alan:

    Are you referring to the cryptic language in footnote 8 of the "Benefits " for 2018: "Additional fees for guests brought to the Diamond Lounge with Diamond or Seven Stars member may apply." If so, what is that supposed to mean? Only as to Atlantic City where there really is food? How many guests can a Seven Stars bring in? Lot of questions . . .

    FAB

  16. #56
    Originally Posted by FABismonte View Post
    Originally Posted by Alan Mendelson View Post
    The 2018 rules are now on the total rewards website.

    Heres another surprise: Seven Stars no longer get automatic free guests to Diamond Lounges.

    That $10 fee for Diamond Lounges must be paid in Reward Credits which mears you have to play, just can't pay cash.
    Hi Alan:

    Are you referring to the cryptic language in footnote 8 of the "Benefits " for 2018: "Additional fees for guests brought to the Diamond Lounge with Diamond or Seven Stars member may apply." If so, what is that supposed to mean? Only as to Atlantic City where there really is food? How many guests can a Seven Stars bring in? Lot of questions . . .

    FAB
    Yes. I think charges will be based on demand. If you have a busy holiday weekend the cardholders will get in free and there will be charges for everyone else.

  17. #57
    Alan is referring to the benefit chart, I think.

    The rules still haven't been posted.
    Check out my poker forum, and weekly internet radio show at http://pokerfraudalert.com

  18. #58
    I also find it crappy that they are trying to hide this change.

    If you're going to make a MAJOR change to the Seven Stars program and remove its biggest benefit, at least be honest and straightforward about it to customers.

    Amazing that they actually sent out a benefits e-mail a few days ago, and purposely didn't state that this had changed, hoping that by omitting it as a listed benefit, they had done enough.

    Compare this to the e-mails they sent about the Diamond Lounge changes, which were very clear and forthright.

    They definitely didn't want people understanding what was going on here.
    Check out my poker forum, and weekly internet radio show at http://pokerfraudalert.com

  19. #59
    Just off the phone and was told this about the changes to free rooms and Diamond Lounges:

    "There has been too much abuse."

    The days of comp whoring are over.

  20. #60
    Originally Posted by Alan Mendelson View Post
    Just off the phone and was told this about the changes to free rooms and Diamond Lounges:

    "There has been too much abuse."

    The days of comp whoring are over.
    I agree with you on this one, there has been too much abuse. Who told you that?

    To Dan’s credit, he found a loophole which allowed him to enjoy comps far in excess of expected losses using the stated parameters of 7 stars. Other people undoubtedly did that too, and they are closing that loophole.

    That does not mean the days of comp whoring are over, though!

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