Over the next few days, I will be telling three stories of fail at Caesars Palace which occurred on my last trip.
Please choose which you want to hear first:
1) Maid forgets to put plastic bag in ice bucket. Guest services refuses to let me pick up the bag somewhere (or meet me with it), and demand they have to knock on my door, even though it's 3:30am and people are sleeping.
2) Rusty, beat up iron in room ruins $30 shirt, and I have the smoking-gun (actually smoking-iron) proof. I ask for $30 food credit to compensate for this. Guest services refuses this, and tells me to file a report with security and file a $30 insurance claim with Risk Management.
3) Caesars does not realize it owns the restaurants in the food court, and is both training employees incorrectly AND printing incorrect literature involving room charges related to this.
#3 is my personal favorite, but I'll let you guys choose which one you want to hear first.