Caesars has closed a major gap in its schizophrenic booking system by providing ADT/play information to booking reps at the 800 number (also known as the CCS).

Previously, your host could fully see your play information, but 800 number reps could only see your tier level.

This was helpful to "marginal" Diamonds and Seven Stars -- especially ones with bad ADT -- because they would get treated the same as others at their tier level with much better ADTs.

Many exceptions were made for me there because I was Seven Stars, which otherwise wouldn't have been made if they could see my ADT.

In 2018, that has changed, and they can now see your ADT and recent play.

It is not clear if regular reps can see it, but supervisors (the ones who can make the exceptions) definitely can.

To my knowledge, hotel staff still cannot see your play information -- only your card's tier. Perhaps that will be changing soon, too.