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Thread: Vic & Anthony's Steakhouse - Not impressed at all

  1. #81
    Anyone who flies regularly can tell dozens of bad customer service stories where they were beaten out of money--or had other unpleasant issues with airlines, steakhouses, etc. The majority of us have learned to just let things go. But Dan has other issues going on. He either has little experience in fine dining establishments with "family" (I put that in parentheses because he's not married and has no children) and hasn't flown much....or he's the most paranoid, neurotic, living-on-the-edge mess of a man who ever lived.

    Why someone would choose to make themself look so inept with these stories is a forum mystery.

  2. #82
    Originally Posted by Rob.Singer View Post
    Anyone who flies regularly can tell dozens of bad customer service stories where they were beaten out of money--or had other unpleasant issues with airlines, steakhouses, etc. The majority of us have learned to just let things go. But Dan has other issues going on. He either has little experience in fine dining establishments with "family" (I put that in parentheses because he's not married and has no children) and hasn't flown much....or he's the most paranoid, neurotic, living-on-the-edge mess of a man who ever lived.

    Why someone would choose to make themself look so inept with these stories is a forum mystery.
    No, Dan was completely right in both the Restaurant thing and the Southwest Airlines thing.

  3. #83
    Use the paid for ticket within the year or let it go, easy solution.
    I'll miss Alan's profound stupidity.

  4. #84
    Originally Posted by quahaug View Post
    Use the paid for ticket within the year or let it go, easy solution.
    But I had nowhere to go on Southwest in that time. If it were really expiring in a year (or had a $100 fee to extend), then yes, I would have sold it or given it away.

    But you can't blame me for accepting a free 6-month extension which they then charged me $100 because they "gave the department the wrong info".

    C'mon... you can't blame this on me.
    Check out my poker forum, and weekly internet radio show at http://pokerfraudalert.com

  5. #85
    Originally Posted by Rob.Singer View Post
    Anyone who flies regularly can tell dozens of bad customer service stories where they were beaten out of money--or had other unpleasant issues with airlines, steakhouses, etc. The majority of us have learned to just let things go. But Dan has other issues going on. He either has little experience in fine dining establishments with "family" (I put that in parentheses because he's not married and has no children) and hasn't flown much....or he's the most paranoid, neurotic, living-on-the-edge mess of a man who ever lived.

    Why someone would choose to make themself look so inept with these stories is a forum mystery.
    Wrong again, Rob. I have a 9-year-old son and am still with the kid's mom.

    Rob, why do you think you get banned from so many forums? Do you think it's everyone else who is the problem?
    Check out my poker forum, and weekly internet radio show at http://pokerfraudalert.com

  6. #86
    Originally Posted by BoSox View Post
    If the steakhouse has an attitude with their clientele it most likely for a good reason. Seeing people come in and eat half their steak and then complain about it. I'm sure you gave your girlfriend plenty of lessons in how to deal in life's imperfections. You should be banned from eating there again.
    So if 2/3 of the steak is verifiably cooked very wrong, it's just tough luck on the customer, and they should pay full price for it?

    Interesting take.

    You must get taken advantage of a lot.
    Check out my poker forum, and weekly internet radio show at http://pokerfraudalert.com

  7. #87
    Originally Posted by mcap View Post
    That was a terrible story. First, Dan getting all worked up about a customer service issue, imagine that. Second of all, who remembers something like that from 1993 enough that it annoys them. Third of all, the second incident is bullshit but there’s no way that story couldn’t be chopped into 1/3 the text, tldr.
    I booked exactly two Southwest flights in my life, and both had big time customer service failures, as you've seen from my two stories. That's pretty memorable.

    The entire story is true. Sorry that your attention span isn't long enough to follow the entire post.
    Check out my poker forum, and weekly internet radio show at http://pokerfraudalert.com

  8. #88
    I know from real world experience that you get talked to much differently downtown than the Strip over disputes, whether it's a meal, a craps or blackjack dispute, etc. I've seen the rudeness by casino personnel downtown many times. One example, I was in the poker game at the El Cortez and overheard a boxman berating a player. "You don't get talked to like that on the strip" I said to the table. The dealer said "You get talked to like that here."
    Luck is probability taken personally.

  9. #89
    Originally Posted by mickeycrimm View Post
    I know from real world experience that you get talked to much differently downtown than the Strip over disputes, whether it's a meal, a craps or blackjack dispute, etc. I've seen the rudeness by casino personnel downtown many times. One example, I was in the poker game at the El Cortez and overheard a boxman berating a player. "You don't get talked to like that on the strip" I said to the table. The dealer said "You get talked to like that here."
    Yup. 100% true.

    That's part of the reason I simply don't like downtown.

    Downtown has a sleazy vibe to it (and not in a good way), and the general attitude from employees there is, "We'll treat you however the fuck we like, and if you don't like it, get the fuck outta here."

    The strip is more businesslike and corporate, which on the surface can sound like a bad thing, but it actually lends to a much better customer experience. Sure, there's still a lot of incompetence, but not all that much outright rudeness.
    Check out my poker forum, and weekly internet radio show at http://pokerfraudalert.com

  10. #90
    Originally Posted by Dan Druff View Post
    Originally Posted by quahaug View Post
    Use the paid for ticket within the year or let it go, easy solution.
    But I had nowhere to go on Southwest in that time. If it were really expiring in a year (or had a $100 fee to extend), then yes, I would have sold it or given it away.

    But you can't blame me for accepting a free 6-month extension which they then charged me $100 because they "gave the department the wrong info".

    C'mon... you can't blame this on me.
    Go somewhere, anywhere. Maybe go to some city you've never been to, have a nice lunch somewhere and come home. (I don't think you were wrong on the situation it's just not that big of a deal.)
    I'll miss Alan's profound stupidity.

  11. #91
    Originally Posted by quahaug View Post
    Originally Posted by Dan Druff View Post
    Originally Posted by quahaug View Post
    Use the paid for ticket within the year or let it go, easy solution.
    But I had nowhere to go on Southwest in that time. If it were really expiring in a year (or had a $100 fee to extend), then yes, I would have sold it or given it away.

    But you can't blame me for accepting a free 6-month extension which they then charged me $100 because they "gave the department the wrong info".

    C'mon... you can't blame this on me.
    Go somewhere, anywhere. Maybe go to some city you've never been to, have a nice lunch somewhere and come home. (I don't think you were wrong on the situation it's just not that big of a deal.)
    I didn't need to go anywhere, I could have given away the tickets to a friend or sold it. But the best option was to extend it, provided it didn't cost anything.

    My huge issue with Southwest was how they admitted they gave me (and everyone else) the wrong information about the fee, but refused to reverse it. The pass-ve-aggressive BS of promising a manager callback and then actually banning anyone from talking to me, and then the VP screaming at me, were just icing on the cake.

    That's why I wasn't at all surprised when they pulled the shenanigans in 2014 with punitively ejecting a guy from their plane who had just criticized them on social media.

    Southwest is what I call "fake customer friendly". That is, they have generous standard policies which make it look like they are very customer friendly, but when anything out of the ordinary occurs, they become super hostile.
    Check out my poker forum, and weekly internet radio show at http://pokerfraudalert.com

  12. #92
    Originally Posted by Dan Druff View Post
    Originally Posted by quahaug View Post
    Originally Posted by Dan Druff View Post

    But I had nowhere to go on Southwest in that time. If it were really expiring in a year (or had a $100 fee to extend), then yes, I would have sold it or given it away.

    But you can't blame me for accepting a free 6-month extension which they then charged me $100 because they "gave the department the wrong info".

    C'mon... you can't blame this on me.
    Go somewhere, anywhere. Maybe go to some city you've never been to, have a nice lunch somewhere and come home. (I don't think you were wrong on the situation it's just not that big of a deal.)
    I didn't need to go anywhere, I could have given away the tickets to a friend or sold it. But the best option was to extend it, provided it didn't cost anything.

    My huge issue with Southwest was how they admitted they gave me (and everyone else) the wrong information about the fee, but refused to reverse it. The pass-ve-aggressive BS of promising a manager callback and then actually banning anyone from talking to me, and then the VP screaming at me, were just icing on the cake.

    That's why I wasn't at all surprised when they pulled the shenanigans in 2014 with punitively ejecting a guy from their plane who had just criticized them on social media.

    Southwest is what I call "fake customer friendly". That is, they have generous standard policies which make it look like they are very customer friendly, but when anything out of the ordinary occurs, they become super hostile.
    Wasn't that incident on the news about the guy being forcefully ejected from his Southwest Airlines seat? I remember there was a huge and outraged stink about that...

  13. #93
    Tasha, there was an incident where a guy was removed from a plane in 2014 due to tweeting that a gate rep was rude to him. Southwest was pissed that he was bashing them, and they kicked him off the flight just to punish him, falsely claiming it was for "safety reasons" (even though nothing the guy did or said was a safety risk).

    You are probably thinking of the guy forcefully dragged off a United flight because they were bumping him off the flight so their own employees could take his seat, which was an entirely different situation.
    Check out my poker forum, and weekly internet radio show at http://pokerfraudalert.com

  14. #94
    Originally Posted by Dan Druff View Post
    Tasha, there was an incident where a guy was removed from a plane in 2014 due to tweeting that a gate rep was rude to him. Southwest was pissed that he was bashing them, and they kicked him off the flight just to punish him, falsely claiming it was for "safety reasons" (even though nothing the guy did or said was a safety risk).

    You are probably thinking of the guy forcefully dragged off a United flight because they were bumping him off the flight so their own employees could take his seat, which was an entirely different situation.
    Okay, you may be right... No wonder there was a huge and outraged stink if he was forcefully removed from his United Airlines seat so an Employee could get his seat that he paid for/was comped for... United Airlines deserved every rant they received for that one!

    The Southwest one is scummy too. Forcefully removing someone just because he blasted a rude Southwest Employee on Social Media... And LYING about the reason he was removed!

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