Originally Posted by
AndrewG
Mr Dan I agree that at a prime steakhouse they should make your dinner right.
But you raised a new issue: have you had a problem with Southwest Airlines? I've been flying Southwest forever and never had a problem. I don't know anyone who has. Sure there are the usual delays all airlines have, but if there's any airline that goes out of its way to help customers it's Southwest. But you had a problem?
There are people who do have problems and often. I hope you're not one of those.
Now back to the steak. The server should have immediately started the process of making it right. The issue never should have reached a manager especially on New Year's Eve when a manager has too much to handle.