Denied 7* for being "overcomped"

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Today, I got denied 7* today by one of the directors because "my comps are not in line with my play" after just earning 100,000 TCs in October from gaming in Atlantic City and after being ranked 40th in the October leaderboard. Tier score is 158K TCs now, I am still Diamond. Totally disappointed. Below are snapshots of the account and the leaderboard and conversations with the director today.

What do you guys think are the best ways to fight this, please?

Email exchange number 1

"Mr [Redacted],

I was informed this morning by the Caesars Rewards supervisor at Paris Las Vegas, my dominant property, that despite me reaching more than the required 150,000 Tier Credits in the Caesars Rewards program this calendar year (I am currently at 158,396), having no casino credit lines and no casino markers and also no security issues whatsoever, you actually disapproved my invitation to Seven Stars.

It took a lot of time and effort and a six figure coin-in to reach this incredible amount of tier-credits. I have had gaming days at 5,000 tier credits playing from 6 am to 2 am the following day. Out of the millions of people who visited the 9 Caesars properties in Las Vegas in October, I was ranked an outstanding 40th on the Las Vegas leaderboard (print screen attached).

The Caesars Rewards supervisor at Paris was incorrect to say that "most of" my "Tier Credits this year come form hospitality". While investing a 5 figure sum in hospitality charges such as hotel rooms and dining, in fact 2/3 of the credits, that's more than 100,000 tier credits, do come from play. She also said that "some of the tier credits come from 5X promotions" implying that Caesars is denying its customers the benefits of its promotions.

I do hope that you will change your mind. After Caesars Rewards downgraded the benefits of Seven Stars, removed the two Aspirations levels, me being denied the Seven Stars status for no valid reason will create additional disappointment within the player community.

Best wishes,"

"
Mr. [Edited],

Thank you for your email. I believe during our last correspondence I explained our player review committee. We have observed that your comps are out of line with your casino play. We appreciate the hospitality points that you’ve accrued but would not be able to upgrade your tier level. It has become necessary to do this to stop any further comp abuse on your account. Comp abuse would be a disqualification of the 7* status.

Thank you
[Redacted],

"

Email exchange number 2
"Mr [Redacted],

Please explain what you mean by "comp abuse" on my account. I always pay for my rooms, I never use parking, sometimes I use the Diamond Lounge, where I never order any alcoholic drinks, but I prefer to go to the buffet, for which I also pay, I have more than 150K of coin-in in the casino. How can my comps be "out of line" with my casino play, when I was ranked 40th just last month?

Can you please provide me with a detailed list of the comps that I have used?

Thank you"


"Mr. [Redacted],

You have redeemed casino offers with minimal casino play during a 24month period. A decision was made by our committee to suppress further offers. We won’t disclose comp information as it falls in the area of proprietary information.

[​IMG]

Thank you,

[Redacted]"
Email exchange number 3
"Mr [Redacted],

I would like to have those records, please, as I do want to make sure I was the one who used and benefited those comps that you have records for. I was told at Caesars Rewards today that someone could have simply fraudulently used one of the player cards I have lost in order to benefit from free parking, as no picture ID is required at the garages. For example, just this year, in September, a stranger fraudulently used my credit card information to pay for resort fees at the Flamingo (police report attached).

So under the new Nevada Senate Bill 220, of which you may not be aware of since it only recently came into effect on October 1st 2019, I am officially asking you to please release to me absolutely all of the records that you and Caesars Entertainment Corporation hold on me, including the list of received services from Caesars Entertainment Corporation for which no pay was required from me, commonly known as "comps".

Thank you"