I play poker at golden nugget casino for first time in several months. I notice next day my comp balance is still at $0. I go to enquire and I am told I have a negative comp balance. I speak to a host who says that due to a "glitch" I was awarded extra comps and have a $130ish negative balance now in comps. I ask to see a chart or anything showing me how and where the glitch occurred and they refuse.

What are my rights in this situation? I believe if a player is banned a casino still does not have the right to take their comps. I take detailed notes on how many comps I earn so if I was shown how many comps I was given on their end I could tell if I was given extra for some reason. There never seemed to be an abnormal amount of comps given to me although it certainly is possible that extra was given. Just wondering what rights and what information I am entitled to. Thanks