I got an interesting email from a web visitor asking what rights they had. They reported that jewelry was stolen from their hotel room at a casino resort.

Unfortunately, they did all the wrong things:

1. they left jewelry in the room unattended
2. they didnt use the room safe
3. they didnt ask about a safe or safe deposit box at the cage

Yes, they filed a police report which might help the police recover the jewelry if taken to a local pawn shop. Apparently the jewelry is unique and engraved.

What rights do they have?

What kind of "rights" do they think they have?

They should get the cooperation of the casino's security dept and the police and perhaps they can determine who entered their room.

There is no witness that the jewelry was actually stolen.

On a personal note: about 40 years ago (yes, really 40 years ago) my parents had jewelry stolen from their hotel room when they went to the pool at a hotel in Puerto Rico. They were able to successfully sue the hotel for a small amount of money (not enough to cover the actual loss) because:

1. there was no room safe
2. the standard security warning on the door of the room that says to put valuables in a safe deposit box at the main desk was missing
3. there was a photo taken at the hotel with my mother wearing her distinctive ring

They were able to collect a small amount only because the security warning sign on the door was missing.