Major, major fail at San Manuel a few days ago.
People showed up to the kiosks to print their freeplay, most of whom were expecting in the range of $10-$50.
Imagine their SHOCK when they saw eye-popping freeplay numbers like $1,000, $5,000, $10,000, and even $75,000!
An unfortunate mathematical or data entry error caused everyone's freeplay offers to be multiplied by 100!!!
This means that people expecting just $10 were given $1000!
As you might guess, people didn't want to alert casino staff to the mistake, so they printed it and uploaded it into the machines, and went to town! Amazingly, I'm hearing that San Manuel remained ignorant to the situation for awhile, until many of these amateur gamblers had over $3000 in machines, and couldn't cash out without a handpay. When the handpays started showing up rapidly, casino staff knew something was up. Shortly after that, after a few honest people reported the errors in their own freeplay, San Manuel realized what was going on.
They quickly shut down the kiosks and the ability to upload freeplay into machines, while they went to work fixing it.
Here's a Facebook post from a guy explaining how his $500 freeplay became an eye-popping $50,000!
Here's a confused guy who showed up to play later on that day, and didn't understand why his freeplay was missing! (He didn't realize what had happened earlier.) Go to the 9:30 mark where he explains it.
I know a player who was supposed to get $750 freeplay, and found himself with $75,000. He reported it, and did not attempt to redeem it, believing it to be both unethical and illegal.
To me, the legality of the matter isn't clear, other than the fact that San Manuel had a right to revoke it at any time. Could they refuse to pay winnings from the erroneous freeplay? Yes, because it's Indian land, and they can do what they want.
San Manuel Casino is located in Highland, CA, which is a little bit northeast of San Bernadino.
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