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Thread: Seven Star Retreat Question/issue

  1. #21
    Originally Posted by AndrewG View Post
    Despite what is being said about Caesars having problems with its rewards program the reality is the company does not have to cater to its "players."

    Demand for rooms is too strong.

    https://www.ktnv.com/news/coronaviru...k-in-a-big-way
    100% of 50% capacity.... wait till Resorts, Palms and Virgin fully go on line. 7 Stars will start looking elsewhere and in Vegas there are plenty of places. This is the lesson ElDiablo has not learned yet in the Vegas market. I know several 7 Stars who are at 0 TC because of the new management.
    Keep your friends close, keep your drinks closer...

  2. #22
    I read on another board, a Seven Star was at CP for the Seven Star Retreat and was booked into the Forum Towers. He asked for a upgrade to Augustus and was denied, but they did say for $99 he could get the room. Now I understand if CP is sold out and every Seven Star has a room, but if you are charging $99 for the upgrade, that means you have rooms available for upgrades. The Carano Family has turned CET to shit.
    Keep your friends close, keep your drinks closer...

  3. #23
    Originally Posted by jpfromla View Post
    I read on another board, a Seven Star was at CP for the Seven Star Retreat and was booked into the Forum Towers. He asked for a upgrade to Augustus and was denied, but they did say for $99 he could get the room. Now I understand if CP is sold out and every Seven Star has a room, but if you are charging $99 for the upgrade, that means you have rooms available for upgrades. The Carano Family has turned CET to shit.
    I would argue it’s no different than how the company has been run since Loveman. For some reason certain Seven Star members feel they are more valuable than other customers. Other than the basic “guaranteed” benefits, it still comes down to ADT. And we both know in this case odds are this customer has a low ADT and isn’t considered a “valuable” customer to them. Dan has written about this many times over the years.

    My guess is this customer got exactly the room their play qualities them for.

  4. #24
    Originally Posted by The Boz View Post
    Originally Posted by jpfromla View Post
    I read on another board, a Seven Star was at CP for the Seven Star Retreat and was booked into the Forum Towers. He asked for a upgrade to Augustus and was denied, but they did say for $99 he could get the room. Now I understand if CP is sold out and every Seven Star has a room, but if you are charging $99 for the upgrade, that means you have rooms available for upgrades. The Carano Family has turned CET to shit.
    I would argue it’s no different than how the company has been run since Loveman. For some reason certain Seven Star members feel they are more valuable than other customers. Other than the basic “guaranteed” benefits, it still comes down to ADT. And we both know in this case odds are this customer has a low ADT and isn’t considered a “valuable” customer to them. Dan has written about this many times over the years.

    My guess is this customer got exactly the room their play qualities them for.
    Agree…but based on my experiences in LV and speaking with others, the The Carano Family Circus has become a real Shit Show for CET.
    Keep your friends close, keep your drinks closer...

  5. #25
    That I agree with, the bean counters are gambling people are so addicted to their status they will keep coming regardless of how they are treated. That said, they seem to be keeping FP and food offers consistent for those they believe are still running good coin through.

    You can always get a good laugh and see why they believe this by reading many of the posts on the Caesars players Facebook page. It actually makes you understand why they keep taking benefits away and believe people will keep showing up. New CZR suckers born everyday.

  6. #26
    Originally Posted by The Boz View Post
    That I agree with, the bean counters are gambling people are so addicted to their status they will keep coming regardless of how they are treated. That said, they seem to be keeping FP and food offers consistent for those they believe are still running good coin through.

    You can always get a good laugh and see why they believe this by reading many of the posts on the Caesars players Facebook page. It actually makes you understand why they keep taking benefits away and believe people will keep showing up. New CZR suckers born everyday.
    The Facebook posters (posers) are the biggest idiots of all. I guess it will make up for the number of seven stars and Diamonds who will zero out on Jan. 1, 2022. The CEO at Boyd coined a term that fits what’s happening…”the unrated player” or the clientele from South Central. Any rate, off for 8 days to Vegas today.
    Keep your friends close, keep your drinks closer...

  7. #27
    Couldn't disagree more. Caesar's has become a complete disaster. I have been 7 stars for years. There were always issue's but they were always taken care of. Now, I can't even get a response back.

    Examples- Starting Sept. 1st all 7 star members will receive a $150 per month free bet on online sportsbook. I have still not received any of them. I call, live chat, email, went to rewards desk, no one know anything, each dept. tells me I need to speak to the other, eventually some say they all "escalate" to right department but after 3 months, nothing.

    Showed up for a promotion $350 gift card. The kiosk was not working. Took picture and following day I went to rewards desk, they said they couldn't prove I was at casino. Emailed customer relations and they gave me the run around until finally ceasing contact.

    When they merged cards back in April they messed up my card along with a lot of others. I stopped receiving offers, my room calendar rates went from every night comped to paying. Turns out they merged my card with an account that never existed. Only took 2 months and countless hours of my life to fix.

    I can go on. you all get the point. I'm sure there are a lot of you with similar stories. Caesar's is the WORST. I have since stopped all play. Already have 200k tier credits so I'll be 7 stars next year. Will use the perks but they will not receive any action form me again. And btw, I informed customer support of my intention to not play again, they didn't care. Customer service and their motto to always make it right for the player is BS.

    The Wynn has been Amazing, took my business there.

  8. #28
    Originally Posted by executiveA View Post
    Couldn't disagree more. Caesar's has become a complete disaster. I have been 7 stars for years. There were always issue's but they were always taken care of. Now, I can't even get a response back.

    Examples- Starting Sept. 1st all 7 star members will receive a $150 per month free bet on online sportsbook. I have still not received any of them. I call, live chat, email, went to rewards desk, no one know anything, each dept. tells me I need to speak to the other, eventually some say they all "escalate" to right department but after 3 months, nothing.

    Showed up for a promotion $350 gift card. The kiosk was not working. Took picture and following day I went to rewards desk, they said they couldn't prove I was at casino. Emailed customer relations and they gave me the run around until finally ceasing contact.

    When they merged cards back in April they messed up my card along with a lot of others. I stopped receiving offers, my room calendar rates went from every night comped to paying. Turns out they merged my card with an account that never existed. Only took 2 months and countless hours of my life to fix.

    I can go on. you all get the point. I'm sure there are a lot of you with similar stories. Caesar's is the WORST. I have since stopped all play. Already have 200k tier credits so I'll be 7 stars next year. Will use the perks but they will not receive any action form me again. And btw, I informed customer support of my intention to not play again, they didn't care. Customer service and their motto to always make it right for the player is BS.

    The Wynn has been Amazing, took my business there.
    Thanks for sharing this, at the same time sorry to hear what Caesars did to you. All they offer me is just a free hotel stay (3-4 days) with no resort fees, nothing more and no backend comps for showing a loss greater than what the room rates were.

    My relationship with Caesars is done as well. Although I am a moderate roller to MGM/Caesars, I am small potatoes to Wynn, I will try them anyways next time since Cosmopolitan is being taken over by MGM.

  9. #29
    Here’s how ElDiablo will spin it next year. They will claim that they have more Diamonds and Seven Stars than ever before. How? They will add in all the transfer players that came from Eldoraldo casinos. Meanwhile the old Total Reward players are dropping like flies.
    Keep your friends close, keep your drinks closer...

  10. #30
    Total Rewards and CET has been falling apart for years, certain of us have been asking WTF people are doing still giving them their business, yet a particular few here continued to stick up for them when they were fully aware it was only those who were completely addicted to Caesar's slot club cards who wasted their time with such a sucker-oriented organization.

    That beat-down took a long time, but it's nice to see that eventually everybody learns.

  11. #31
    The TR program had been going downhill for years. Eldo has just about killed it. I used to have emails and such with marketing VP Holdren. My wife did trip with Horseshoe GM to Vegas 2015 or 2016. They had dinner with the execs then. These 7* players were told by Caesars Execs they were getting out gambling as their main business, and going to conventions and hotels.
    It certainly shows today. Also it almost appears the TR program is about getting rid of long term players. We have been 7* or Diam every year since at least 2008. That is EACH of us. We could see the end coming starting 2018. It almost insane some of their actions. After making Diam Plus in July of covid year 2020. They shut off all offers and emails about anything. When I inquired, I never got a reasonable answer.
    My wife could not play until after Labor day. Made Diam Plus in 2 visits to a Caesar property, lost $8000. They reduced her comps, offers by December.
    Numerous old time 7* and Diam friends are giving up on Caesars. Biggest complaints are no Lounges, and can't get rooms. They give the rooms to new players, with new cards !
    We are moving on.

  12. #32
    Originally Posted by Texasreb View Post
    The TR program had been going downhill for years. Eldo has just about killed it. I used to have emails and such with marketing VP Holdren. My wife did trip with Horseshoe GM to Vegas 2015 or 2016. They had dinner with the execs then. These 7* players were told by Caesars Execs they were getting out gambling as their main business, and going to conventions and hotels.
    It certainly shows today. Also it almost appears the TR program is about getting rid of long term players. We have been 7* or Diam every year since at least 2008. That is EACH of us. We could see the end coming starting 2018. It almost insane some of their actions. After making Diam Plus in July of covid year 2020. They shut off all offers and emails about anything. When I inquired, I never got a reasonable answer.
    My wife could not play until after Labor day. Made Diam Plus in 2 visits to a Caesar property, lost $8000. They reduced her comps, offers by December.
    Numerous old time 7* and Diam friends are giving up on Caesars. Biggest complaints are no Lounges, and can't get rooms. They give the rooms to new players, with new cards !
    We are moving on.
    My wife and I have been Diamond for ten plus years. Two years ago, I could visit the Laurel Lounge (not everbody's favorite, but I could lay low, have some drinks, watch the game, have a bite), see a monthly show and go to the spa daily. Today, all gone. Tom Reeg, CEO of Eldiablo ad the Carano Family Circus have eliminated the Total Rewards player for ???
    Mind you that TR was a massive extensive data driven program. Reeg has pissed that away.

    And the Convention Crowd, Reeg really thinks the they would rather stay at Harrahs, than Wynn, V/P, or Resorts when the company credit card is paying for it. Totally clueless. Caesars properties are third tier properties (including Caesars). And I've stayed at Caesars, V/P and Wynn this year.

    Bottom line is Eldiablo has been able to treat it's players like shit, because, before the merger, their clientele was one casino town degenerate gamblers. Now they brought this mindset to Vegas.

    I've moved....
    Keep your friends close, keep your drinks closer...

  13. #33
    Caesars has been a wasteland for a few years now and has lost it's former appeal ( pre 2017). Wonder where are 100% Caesars reporter, Fabismonte is, and his take on the current state, from his vast Caesars expertise.

  14. #34
    Originally Posted by jpfromla View Post
    Originally Posted by Texasreb View Post
    The TR program had been going downhill for years. Eldo has just about killed it. I used to have emails and such with marketing VP Holdren. My wife did trip with Horseshoe GM to Vegas 2015 or 2016. They had dinner with the execs then. These 7* players were told by Caesars Execs they were getting out gambling as their main business, and going to conventions and hotels.
    It certainly shows today. Also it almost appears the TR program is about getting rid of long term players. We have been 7* or Diam every year since at least 2008. That is EACH of us. We could see the end coming starting 2018. It almost insane some of their actions. After making Diam Plus in July of covid year 2020. They shut off all offers and emails about anything. When I inquired, I never got a reasonable answer.
    My wife could not play until after Labor day. Made Diam Plus in 2 visits to a Caesar property, lost $8000. They reduced her comps, offers by December.
    Numerous old time 7* and Diam friends are giving up on Caesars. Biggest complaints are no Lounges, and can't get rooms. They give the rooms to new players, with new cards !
    We are moving on.
    My wife and I have been Diamond for ten plus years. Two years ago, I could visit the Laurel Lounge (not everbody's favorite, but I could lay low, have some drinks, watch the game, have a bite), see a monthly show and go to the spa daily. Today, all gone. Tom Reeg, CEO of Eldiablo ad the Carano Family Circus have eliminated the Total Rewards player for ???
    Mind you that TR was a massive extensive data driven program. Reeg has pissed that away.

    And the Convention Crowd, Reeg really thinks the they would rather stay at Harrahs, than Wynn, V/P, or Resorts when the company credit card is paying for it. Totally clueless. Caesars properties are third tier properties (including Caesars). And I've stayed at Caesars, V/P and Wynn this year.

    Bottom line is Eldiablo has been able to treat it's players like shit, because, before the merger, their clientele was one casino town degenerate gamblers. Now they brought this mindset to Vegas.

    I've moved....
    This is what many of us liked to do. Have a drink, a bite of food, and visit with old friends (players). Now that is gone.

    Speaking of Eldiablo. Back when it was just Carano family. It was not too bad. I had a top card for a few years.

  15. #35
    Originally Posted by Texasreb View Post
    Originally Posted by jpfromla View Post
    Originally Posted by Texasreb View Post
    The TR program had been going downhill for years. Eldo has just about killed it. I used to have emails and such with marketing VP Holdren. My wife did trip with Horseshoe GM to Vegas 2015 or 2016. They had dinner with the execs then. These 7* players were told by Caesars Execs they were getting out gambling as their main business, and going to conventions and hotels.
    It certainly shows today. Also it almost appears the TR program is about getting rid of long term players. We have been 7* or Diam every year since at least 2008. That is EACH of us. We could see the end coming starting 2018. It almost insane some of their actions. After making Diam Plus in July of covid year 2020. They shut off all offers and emails about anything. When I inquired, I never got a reasonable answer.
    My wife could not play until after Labor day. Made Diam Plus in 2 visits to a Caesar property, lost $8000. They reduced her comps, offers by December.
    Numerous old time 7* and Diam friends are giving up on Caesars. Biggest complaints are no Lounges, and can't get rooms. They give the rooms to new players, with new cards !
    We are moving on.
    My wife and I have been Diamond for ten plus years. Two years ago, I could visit the Laurel Lounge (not everbody's favorite, but I could lay low, have some drinks, watch the game, have a bite), see a monthly show and go to the spa daily. Today, all gone. Tom Reeg, CEO of Eldiablo ad the Carano Family Circus have eliminated the Total Rewards player for ???
    Mind you that TR was a massive extensive data driven program. Reeg has pissed that away.

    And the Convention Crowd, Reeg really thinks the they would rather stay at Harrahs, than Wynn, V/P, or Resorts when the company credit card is paying for it. Totally clueless. Caesars properties are third tier properties (including Caesars). And I've stayed at Caesars, V/P and Wynn this year.

    Bottom line is Eldiablo has been able to treat it's players like shit, because, before the merger, their clientele was one casino town degenerate gamblers. Now they brought this mindset to Vegas.

    I've moved....
    This is what many of us liked to do. Have a drink, a bite of food, and visit with old friends (players). Now that is gone.

    Speaking of Eldiablo. Back when it was just Carano family. It was not too bad. I had a top card for a few years.
    I wonder how the hell slot machine players (not video poker) could take the beatings at CZR properties. Their machines are all 85%. You run a 50K wager, that's a 7.5K average loss. What kind of comp will a 50K wager get you?
    "More importantly, mickey thought 8-4 was two games over .500. Argued about it. C'mon, man. Nothing can top that for math expertise. If GWAE ever has you on again, you can be sure I'll be calling in with that gem.'Nuff said." REDIETZ

  16. #36
    Originally Posted by mickeycrimm View Post
    Originally Posted by Texasreb View Post
    Originally Posted by jpfromla View Post

    My wife and I have been Diamond for ten plus years. Two years ago, I could visit the Laurel Lounge (not everbody's favorite, but I could lay low, have some drinks, watch the game, have a bite), see a monthly show and go to the spa daily. Today, all gone. Tom Reeg, CEO of Eldiablo ad the Carano Family Circus have eliminated the Total Rewards player for ???
    Mind you that TR was a massive extensive data driven program. Reeg has pissed that away.

    And the Convention Crowd, Reeg really thinks the they would rather stay at Harrahs, than Wynn, V/P, or Resorts when the company credit card is paying for it. Totally clueless. Caesars properties are third tier properties (including Caesars). And I've stayed at Caesars, V/P and Wynn this year.

    Bottom line is Eldiablo has been able to treat it's players like shit, because, before the merger, their clientele was one casino town degenerate gamblers. Now they brought this mindset to Vegas.

    I've moved....
    This is what many of us liked to do. Have a drink, a bite of food, and visit with old friends (players). Now that is gone.

    Speaking of Eldiablo. Back when it was just Carano family. It was not too bad. I had a top card for a few years.
    I wonder how the hell slot machine players (not video poker) could take the beatings at CZR properties. Their machines are all 85%. You run a 50K wager, that's a 7.5K average loss. What kind of comp will a 50K wager get you?
    Not much. I learned about their 85% payback the hard way when i first started playing. Went to their properties and tried to take bigger plays at numbers that I was doing great on at other places and got torn a new one a couple of times before I learned.

    Now I see a lot of others doing the same thing, they will go to CZR properties and play the exact same numbers they play everywhere else only to earn a one way ticket to Ruintanusvillle. .

    So not only do you have to deal with the horrible payback, but its much harder to find playable numbers because most people are playing numbers that only work for higher payback shops and stuff rarely gets to a number that would be profitable at 85%.

  17. #37
    Very difficult to make a decent living, when certain stores( Caesars) are full of 85% specials.

  18. #38
    When you consider that your drawdown before you hit your target is going to be that much larger in a general sense, it really puts it in perspective. After being in LV for awhile I realized it really isn't worth messing with machines unless you're bored or trying to get comps.

    Also the asian guy that is in each strip casino and camps out anytime you manage to get a signficant play. Or the guys driving around on scooters. The food that is good and overpriced is understaffed - the food that is bad and overpriced is only what is available.

    I got free parking extended for a year though !
    Last edited by accountinquestion; 12-21-2021 at 03:49 AM.
    It is official. Redietz will never be on Dan Druff's podcast. "too much integrity"

  19. #39
    Here’s another dumb mistake I made with CZRs that will maybe help someone else.

    I was playing their point multiplier promos without realizing that some are for rewards credits and some are tier credits only.

    I’m like, where are my rewards credits from all that play I put in? Before rereading the offers and figuring out they distinguish between reward credit multipliers & tier credit multipliers.

  20. #40
    I use the Progressive Pay machines called 15's by slot AP's as a barometer of how loose or tight a casinos machines were. There a pic of the game and some par sheet information below.

    The free spin meters increase whenever a certain amount of spins are made without those free games being awarded. You can see the game has 7 different paybacks from 85% to 96%. The payback of the game is dictated by how many spins it takes to increase the free spin meters.

    In the chart take a look at the 96% game. The 35/75/450 means the red meter increases every 35 spins, the green every 75, and the blue every 450 spins. And you can see how many spins it takes to increase meters on every payback listed.

    Notice that the number of spins to flip the first meter is different in each payback level. It can take anywhere from 35 spins to 110 spins depending on what payback the machine is set on.

    This is an easy way to determine the payback of a machine in any casino. All you have to do is countdown the numbers of spins to flip the red meter to determine the payback of the game because each payback level has a different number of spins to flip the meter.

    You don't have to make the spins yourself. You can countdown a ploppie. You first have to wait for the meter to flip then start counting. If it takes 45 spins to flip its the 91% game. If it takes 48 spins to flip its the 89% game, etc.

    In the case of the worst payback, 85%, it takes 110 spins to flip the meter. But if you are counting a machine down and it goes over 75 spins you know you are dealing with an 85% game.

    In my neck of the woods the games are either 91% or 93%, some pretty good payback. New Mexico is 89%.

    For the CZR properties I never found one above 85%. And hex players have told me the hexes on CZR properties are 85%.

    As said, the 15's give me an idea of the overall payback of a casinos machines.
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    "More importantly, mickey thought 8-4 was two games over .500. Argued about it. C'mon, man. Nothing can top that for math expertise. If GWAE ever has you on again, you can be sure I'll be calling in with that gem.'Nuff said." REDIETZ

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