MGM hacked, everything at their hotels was down all day, including room keys, still not totally fixed

[Dan Druff]

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https://twitter.com/#!/x/status/1701253066509406248


Article: https://www.sunherald.com/news/busin...279206199.html

MGM Resorts recently identified a cybersecurity issue affecting some of the Company’s systems. Promptly after detecting the issue, we quickly began an investigation with assistance from leading external cybersecurity experts. We also notified law enforcement and took prompt action to protect our systems and data, including shutting down certain systems. Our investigation is ongoing, and we are working diligently to determine the nature and scope of the matter.

[Dan Druff]

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https://twitter.com/#!/x/status/1701329657143148787

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[Dan Druff]

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https://twitter.com/#!/x/status/1701311580611506459

[Dan Druff]

A more recent article, including about the inability to get into rooms: https://www.dailymail.co.uk/news/art...er-attack.html

And here's an update as of 9pm PDT:

The initial shutdown impacted nearly every aspect of the casino operator’s business. Reservation systems, booking systems, hotel electronic key card systems, and the casino floors were all apparently impacted by the outage.

The company’s email systems were also apparently taken down in response to the cybersecurity issue, and have not yet come back online.

The company said that as of Monday evening, their casino floors were back online. But the reservation systems that power their thousands of hotel rooms and the booking system that controls reservations for their restaurants are apparently still down, more than a day after the first reports of the incident began to circulate.

https://www.cnbc.com/2023/09/12/mgm-...em-outage.html


Gigantic fail on MGM's part.

They should have essential systems (such as electronic keys) which can run in an offline mode, just in case this sort of thing (or some outage) occurs. Same thing with the electronic ticket voucher system.

And the fact that restaurants can't operate in a manual reservation mode is just LOL.

Honestly, both the hotel reservation system and dining reservation system should also have an offline mode, where they operate away from the network using the last current data before being taken offline. That would still prevent new reservations for the hotel being made, but at least existing reservations would be usable, and the restaurants can operate manually like they did in the 2000s.

They made everything too dependent upon this central system controlling everything, which is a huge mistake in cyber security.

It would be like connecting all of your lights in your house to an app-controlled system, and then removing all of your manual light switches because you don't need them anymore. It's that stupid.

[Dan Druff]

Ignore the "censoring" part of the tweet, as it appears these videos were just taken down from other platforms due to the "gambling" content.

But her story is interesting. Jen is one of those independent VIP hosts where you go to her if you want to get into clubs or whatever. I don't know her, but she also gets Vegas gossip and promotes her business that way.

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[jdog]

MGM website still down today. Looks like a serious problem.

[accountinquestion]

I'd like to hear about the experiences of Kewl and Zenking in relation to this ...

[Mission146]

A more recent article, including about the inability to get into rooms: https://www.dailymail.co.uk/news/art...er-attack.html

And here's an update as of 9pm PDT:

The initial shutdown impacted nearly every aspect of the casino operator’s business. Reservation systems, booking systems, hotel electronic key card systems, and the casino floors were all apparently impacted by the outage.

The company’s email systems were also apparently taken down in response to the cybersecurity issue, and have not yet come back online.

The company said that as of Monday evening, their casino floors were back online. But the reservation systems that power their thousands of hotel rooms and the booking system that controls reservations for their restaurants are apparently still down, more than a day after the first reports of the incident began to circulate.

https://www.cnbc.com/2023/09/12/mgm-...em-outage.html


Gigantic fail on MGM's part.

They should have essential systems (such as electronic keys) which can run in an offline mode, just in case this sort of thing (or some outage) occurs. Same thing with the electronic ticket voucher system.

And the fact that restaurants can't operate in a manual reservation mode is just LOL.

Honestly, both the hotel reservation system and dining reservation system should also have an offline mode, where they operate away from the network using the last current data before being taken offline. That would still prevent new reservations for the hotel being made, but at least existing reservations would be usable, and the restaurants can operate manually like they did in the 2000s.

They made everything too dependent upon this central system controlling everything, which is a huge mistake in cyber security.

It would be like connecting all of your lights in your house to an app-controlled system, and then removing all of your manual light switches because you don't need them anymore. It's that stupid.

More than an offline mode, I would suggest that there be an offline mode AND anything hotel operations should run on a totally separate system to begin with. I understand the need to handle comps, and everything like that, but I would imagine that the two systems would be able to communicate with one another, in some way.

[jbjb]

Someone needs to hack OSN, Griffin, etc., and wipe out all of their information!

[MDawg]

UNKewlJ already accomplished that, when he backed down from his claim that "KewlJ" was IN the OSN. We're just waiting for the follow up lying story about how he had it removed.

And no way a two bit red to green player would ever make the Griffin book.

[jdog]

Well this is what happens when people want everything integrated. Can't remember which casino hotel it was but one of them had control of my room thermostat, and it was glitching and kept changing the temp?? Things don't need to be so complicated.

I see the MGM site still remains down. I can't imagine how much this must be costing them...

[jdog]

But wait there's more, Caesars was hit recently too. Likely got all Caesar's Rewards member personal info, SSs, etc... not good.
https://techcrunch.com/2023/09/14/ca...h-cyberattack/

[Tasha]

But wait there's more, Caesars was hit recently too. Likely got all Caesar's Rewards member personal info, SSs, etc... not good.
https://techcrunch.com/2023/09/14/ca...h-cyberattack/

The ONLY people who need to worry about their SSN being hacked are people who have gotten handpays. So, if you've never gotten a handpay, your SSN is safe.

[tableplay]

But wait there's more, Caesars was hit recently too. Likely got all Caesar's Rewards member personal info, SSs, etc... not good.
https://techcrunch.com/2023/09/14/ca...h-cyberattack/

The ONLY people who need to worry about their SSN being hacked are people who have gotten handpays. So, if you've never gotten a handpay, your SSN is safe.

Tasha, you might want to remove the "Sorry, can't help you, reached my Posting Limit!" portion of your posting sig, since it no longer applies.

[Tasha]

But wait there's more, Caesars was hit recently too. Likely got all Caesar's Rewards member personal info, SSs, etc... not good.
https://techcrunch.com/2023/09/14/ca...h-cyberattack/

The ONLY people who need to worry about their SSN being hacked are people who have gotten handpays. So, if you've never gotten a handpay, your SSN is safe.

Tasha, you might want to remove the "Sorry, can't help you, reached my Posting Limit!" portion of your posting sig, since it no longer applies.

That's a smart idea!