(Thread updated May 3, 2024)
Las Vegas Caesars properties appear to be denying the standard "4 free drinks per day" benefit to certain Diamond Plus members, based upon how they earned their status.
Originally this benefit was added to Diamond Plus in order to make up for the loss of the Laurel Lounges (formerly known as Diamond Loungers) in the Vegas market.
Now a number of people are reporting that, since May 1, they cannot redeem their free drinks at Las Vegas Caesars properties. While at first believed to only be affecting those who earned most of their 25,000 tier credits through poker or sports, I have a new theory.
It is my belief that anyone who had a "low theoretical loss" getting to Diamond Plus -- that is, people who reached the status through methods with a low house edge -- have been denied the drink benefit.
Every time you play anything at Caesars, they assign a "theoretical loss" based upon the amount the house would make from you at this particular game if your luck was exactly average.
Those who earned most of their tier credits through low theoretical loss activities, such as poker, online poker (WSOP.com), and sportsbetting, seem to have lost their drink privileges.
Additionally, those who got their tier credits mostly through high-return video poker and tier multipliers (remember, Caesars has had several 5x tier multiplier days), also seem to have lost their free drinks. Again, this is because getting to 25,000 tiers via a tier multiplier and high-return video poker would result in a low theoretical loss for your account.
It is likely that the Caesars computer has been reprogrammed as of May 1, 2024 to NOT grant the drink tickets to anyone who has a theoretical loss below a certain amount. Keep in mind that this is not about your ACTUAL wins or losses, but rather your theoretical loss, based upon what you played and how you earned your tier credits.
Here was John Mehaffey's original tweets about the matter yesterday:
https://twitter.com/#!/x/status/1786230159148007534
This is a first for Caesars, and not in a good way.
Unlike some other companies, Caesars never differentiated how you earned your tier. If you got to the tier, you were equivalent to everyone else of that same tier, and you got all the same base benefits.
This has not yet been explained, and apparently employees at the Caesars Rewards desk are unaware of the change.
Small chance this is a glitch, but most likely it's a change.
Even if you are not Diamond Plus, or if you are but don't care about free drinks, this is HORRIBLE news. If Caesars starts second-classing certain players based upon HOW they got to a certain status, then the status starts to become meaningless.
Hopefully they reverse course.
Also, it has been noticed that the webpage promoting the benefit is now completely gone. Perhaps it will soon be gone for everyone. Here is the old webpage from the internet archive: https://web.archive.org/web/20231128...-vegas/lvoffer