Worst Run Promotion Ever: Today at Horseshoe Baltimore
Promo details on webpage & email:
$7 TOUCHDOWNS
Each time the Baltimore Ravens score a touchdown at any game, you will qualify to win $7 in Free Slot Play OR 700 Reward Credits. Claim your Free Slot Play at our Promotional Kiosk during halftime and immediately after the game's conclusion.
How it actually went:
A couple hours before the game I swipe to check my offers & click the Ravens promo. This is key because apparently if you didn't activate the offer BEFORE THE GAME you were SOL. A short time later an announcement is made over the PA. Instead of halftime and immediately after the game, the only time to claim will be 2 hours AFTER the game.
The Ravens score 3 TDs. The game ends at 4:10 and I head back to the casino. I swipe at 6:15. Nothing. There is a sign on the now closed Total Rewards Desk saying activation will begin at 6:30pm but ONLY for people who swiped before the game. I swipe again at 6:30, 7:00, 7:15pm. Nothing. The employees still working shrug their shoulders. Not my job. You have to talk to the Total Rewards desk. From what I could tell no one got the $21. The kiosk message is attached.
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