Someone contacted me on social media claiming that he had a 3-night room comp at Fontainebleau, but after not playing "enough", his host billed his credit card slightly over $2000 for the "retail" cost of the room.

The guy sent me a copy of the folio, which appears to be legit.

He used $18 worth of minibar stuff, and indeed, on the day of checkout, it shows that all he paid was $18. The following day, it shows a charge for over $2000. The folio also shows the room charges as if they were not comped.

I told him this was likely a scam by his host, where the host did not want a $2000 ding against his own numbers, so he quietly revoked the comp retroactively, the day after the dude checked out.

This is illegal, if it occurred the way the guy said it did.

I am helping him attempt to recover the $2k. I don't know him personally, but I feel bad for him, and I want to help. He is not a member of this forum or my PFA forum.

My advice to him so far:

1) Call the front desk, get the actual manager (not just a shift manager or night manager), and make it very clear that this was a comp room which the host illegally revoked after the fact.

2) Once the front desk fixes it, call the host's supervisor and make a complaint about him.

3) If he cannot get satisfaction, make a Gaming complaint.


Nevada hotel/casinos have a right to revoke comps on the spot, but not retroactively. For example, when you arrive, they could tell you that they are no longer comping your room, and only allow you to check in under a rate. They can also inform you in the middle of your stay that your future nights are no longer comped. However, once you've stayed at a comp rate, they cannot retroactively go back and charge you, because that opens the door to them charging literally any amount of money to customers without their permission, and also denies the customer from making a choice whether to accept the non-comped rate.