Good to hear you got this fixed. I knew it was a matter of reaching the right person. Your request was extremely reasonable, and it was very obnoxious that the local Vegas market was trying to selfishly shut you out, ignoring both your loyalty and the good of the company as a whole.Originally Posted by Jackpot
Unfortunately, while there are some status matches (MGM does it on and off, though not to their top tier), you won't get any significant offers from "matching" until you demonstrate that your play is sufficient to justify it. This is because tier cards are relatively easy to achieve with minimal theoretical loss, via low -EV video poker.
Anyway, this is all part of Caesars dysfunction. Their departments have no synergy, and all act as if they're separate companies. Now it's happening with markets, too, which is why you'll get the red carpet rolled out for you in a market where you play more, and you'll get treated like dogshit in one where you play little, and nobody is apparently smart enough to say, "We're all the same company, treat this customer well across the board!"
The Seven Stars rank was kinda meant to do that, but as you've seen, they're starting to dismiss that and you're treated poorly by local management who feels you're just sucking their resources.
Honestly they need to audit all of this and fix it. It seems that there's too much pressure on local markets to perform, yet at the same time, they're expected to lose money on customers who mainly play in other markets, so this doesn't really mesh. Either you take the long, company-wide view of customers, or you should just do away with cross-market status.
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