Originally Posted by Texasreb View Post
Originally Posted by jpfromla View Post
Originally Posted by Texasreb View Post
The TR program had been going downhill for years. Eldo has just about killed it. I used to have emails and such with marketing VP Holdren. My wife did trip with Horseshoe GM to Vegas 2015 or 2016. They had dinner with the execs then. These 7* players were told by Caesars Execs they were getting out gambling as their main business, and going to conventions and hotels.
It certainly shows today. Also it almost appears the TR program is about getting rid of long term players. We have been 7* or Diam every year since at least 2008. That is EACH of us. We could see the end coming starting 2018. It almost insane some of their actions. After making Diam Plus in July of covid year 2020. They shut off all offers and emails about anything. When I inquired, I never got a reasonable answer.
My wife could not play until after Labor day. Made Diam Plus in 2 visits to a Caesar property, lost $8000. They reduced her comps, offers by December.
Numerous old time 7* and Diam friends are giving up on Caesars. Biggest complaints are no Lounges, and can't get rooms. They give the rooms to new players, with new cards !
We are moving on.
My wife and I have been Diamond for ten plus years. Two years ago, I could visit the Laurel Lounge (not everbody's favorite, but I could lay low, have some drinks, watch the game, have a bite), see a monthly show and go to the spa daily. Today, all gone. Tom Reeg, CEO of Eldiablo ad the Carano Family Circus have eliminated the Total Rewards player for ???
Mind you that TR was a massive extensive data driven program. Reeg has pissed that away.

And the Convention Crowd, Reeg really thinks the they would rather stay at Harrahs, than Wynn, V/P, or Resorts when the company credit card is paying for it. Totally clueless. Caesars properties are third tier properties (including Caesars). And I've stayed at Caesars, V/P and Wynn this year.

Bottom line is Eldiablo has been able to treat it's players like shit, because, before the merger, their clientele was one casino town degenerate gamblers. Now they brought this mindset to Vegas.

I've moved....
This is what many of us liked to do. Have a drink, a bite of food, and visit with old friends (players). Now that is gone.

Speaking of Eldiablo. Back when it was just Carano family. It was not too bad. I had a top card for a few years.
I wonder how the hell slot machine players (not video poker) could take the beatings at CZR properties. Their machines are all 85%. You run a 50K wager, that's a 7.5K average loss. What kind of comp will a 50K wager get you?