Originally Posted by
jpfromla
My wife and I have been Diamond for ten plus years. Two years ago, I could visit the Laurel Lounge (not everbody's favorite, but I could lay low, have some drinks, watch the game, have a bite), see a monthly show and go to the spa daily. Today, all gone. Tom Reeg, CEO of Eldiablo ad the Carano Family Circus have eliminated the Total Rewards player for ???
Mind you that TR was a massive extensive data driven program. Reeg has pissed that away.
And the Convention Crowd, Reeg really thinks the they would rather stay at Harrahs, than Wynn, V/P, or Resorts when the company credit card is paying for it. Totally clueless. Caesars properties are third tier properties (including Caesars). And I've stayed at Caesars, V/P and Wynn this year.
Bottom line is Eldiablo has been able to treat it's players like shit, because, before the merger, their clientele was one casino town degenerate gamblers. Now they brought this mindset to Vegas.
I've moved....