Cook E Jarr has died

[DGenBen]

I'm going to take a wild fucking guess that El Dorado's purchase of Caesars in 2020 is more relevant than Harrah's purchase of Caesars in 2005.

It really is.

Caesars already had a problem with the accountants having more of a say than the hotel/casino guys, but El Dorado is taking that whole concept to insane new levels.

El Dorado is slowly turning Caesars properties into highly automated, generic, nuts-and-bolts profit centers with few employees and very little customer service.

One example of this is the hotel manager. In prior decades, the hotel manager at a Caesars property was an executive position, and one where the pay was good, the hiring standards stringent, and the power given was substantial. Today the hotel manager at a Caesars property typically has little power, has to operate under very strict preset rules, and is not paid well. The better paid (and more competent) hotel managers of the 2010s have mostly moved on elsewhere, or were laid off. Today's Caesars hotel manager has essentially the same power as the assistant manager at night used to have. And today's assistant night manager? Virtually zero power, only slightly above that of regular front desk emlpoyees.

It's also not uncommon to see very few (sometimes zero) front desk employees working late at night, which is crazy. For example, when the one employee working needs his mandatory 10-minute break, there's simply no service for 10 minutes! I had never seen this before at a Caesars property until 2024, but I've seen it several times since.

The "front desk" cannot be reached from your room. In fact, you can't even reach someone in the US from your room. The vast majority of "front desk" or "guest services" calls will be routed to the Philippines.

I could go on and on.

Then there's other cutbacks regarding onetime separate departments. For example, most Caesars casinos in Vegas no longer have a separate Caesars Rewards desk. It's combined with the cashier, causing longer lines both for cashing your chips and to get your Rewards matters handled. The only small advantage is that you now have 24 hour access to Rewards employees, but in addition to the increased lines, these employees are not specialists in Rewards, and tend to be clueless.

And the Diamond checkin rooms? They once were open very late, but that's a thing of the past. Often they operate only during prime hours of 10am-6pm, and sometimes not even then. If closed, you're forced into a "Diamond Line" in the main checkin area, which often moves slower than the regular line (for example, if there's only one Diamond front desk person, but 3 working for those under Diamond).

The whole thing is a shitshow.

The only improvement I've seen? The dispatch of employees bringing you things is a lot faster nowadays. So if you call and ask for towels, you'll often get them within 15 minutes, whereas before you could be waiting 2 hours and nothing shows up.

My personal favorite Caesars fail is the bell service at some of their properties.

You check your bags into the bell desk & if they are short staffed when you call down from your room to get them sent up you just get the Philippines & there is nothing they can do about it.

Only solution is to keep trying or walk back down to the bell desk. Because of this depending on the property I’ll just always tell them to bring the bags right up when I check in.

So many of their properties are falling apart & look like they are being held together with duct tape & chewing gum.

In fact, this year I’ve just written these fuckers off. I’m just collecting my offers until they run out. What’s the point? Worst machines on the planet, worst properties & service on the planet, & I don’t play poker anymore.