I still don't get where it is wrong if Alan does want compensation for his injury. If there was no fault on the part of Caesars, then he might have gotten a nuisance value. Since there was fault, he is entitled to damages.
I once had a friend that was drunk and high and fell down next to the pool and into the water at a vegas casino that I can't name. He was cut up pretty badly--his face looked like he went 10 rounds with Tyson. Clearly there was no fault by the casino. I made one call on his behalf and we received all the medical costs, $5,000 for his pain and suffering, and $3,500 legal fees. I would have held out for more but he said grab it.
The way Caesars has handled Alan's case is a clear indication of fault on their end. They just aren't smart enough anymore to quickly make it go away.