Originally Posted by redietz View Post
Rob, you missed the key point.

Caesars refilled the door's pneumatics afterwards. They looked at the door and decided there was an issue. Their evaluation was that the door wasn't right. If there were any question, they wouldn't have bothered, because it basically admits to a problem with the door prior to the accident.
Maybe they felt that if they did something, that effort would have been enough. They may have believed that Alan might be like so many others are after such an event: concerned that his issue led the way to it being corrected so no one else need experience this type of thing. For many, that's satisfaction enough to close the case.