Injured at Caesars Palace

[Alan Mendelson]

I just went back and watched each of the 5 minute videos of the doors in question at Caesar's and have the following observations. The camera angles of the before and after were for the most part different thereby exaggerating any adjustments that may or may not have been made by Caesar's.

True: the camera angles were different but the motion of the doors was significantly different and you can see the different motion of the doors in both videos. The "after" video clearly shows how the door closes slowly with a "hesitation" and as I pointed out. The "before" video clearly shows the door closes without the "hesitation" and with a faster speed. Neither video can show that the "after" video shows the door feels lighter because of the adjustment to the door.

I also observed on at least a few occasions people coming in and out the doors including on one occasion two people coming through at once with no problem by using their hand to keep the door open as they were walking through.

I didn't see a sign that said use two hands to keep the door open as you walk through. I didn't see a sign that says "this is a heavy door and as you walk through use your hand to keep the door from closing and hitting you." I also didn't see a sign that says "this is a fast closing door and you only have about four seconds to get through the door so walk briskly with your luggage and your kids and your dog and for heaven's sake don't walk slowly yourself."

But I did see in the videos and while I was there customers who struggled with the heavy door and did have to keep their hands on the door in order to walk in. Are you supposed to struggle with an entry door?

I am still not clear exactly how this happened to you. These doors are heavy but are designed to be used by using your hand to keep the door open as you are passing through. They also have handles on both sides to make it easier to open and to hold these doors open.

Regarding the handles on both sides: I didn't know that a person entering the door was supposed to also use the handle on the inside? I thought the handle on the inside was there for those exiting the hotel. Now, you are telling me that a person entering or exiting must use both handles -- on the inside and on the outside -- to safely enter or exit?

I wonder what Consumer Reports would say about doors that require such attention, including keeping your hands on the handles both on the inside and the outside in order to have safe passage?