Originally Posted by maxev View Post
FAB, yes I've done both via Southwest. Both were Southwest flights booked by a host (it said something like WILLIAM HARRAHS as the booking agent). I've successfully cancelled a flight via their app and was given the amount in Southwest credits. And I've successfully changed a flight to a cheaper one by calling them (unable to do it online), also receiving the difference in Southwest credits.


max
I did not try to make a phone call. I only tried online. Thanks for the info. Did you call Southwest or the booking agent?