The kiosk problem happened once before. I went to the Players club, they checked my history of entries and saw I always picked pink, and gave me the money when pink was picked but the kiosk failed to record my entry.

Yes, the Slot Manager could have offered me something but he didn't.

One early morning I showed up to play craps at Suncoast ($5 tables) and NO GAME was operating. I asked the tables supervisor when a game would open. He said three hours and gave me a $25 breakfast comp at DuPars. That was good customer service.

They could have used a sign up sheet for the maybe 200 players effected and manually made payouts or comps.