It was the risk manager for Caesars Palace. I think there's probably one for each property.
The risk manager contacted me after I emailed the president of Caesars Palace.
I think you should phone your host and get the name, email and phone of the top guy and say "is this how you treat your guests?"
You said you have a host. Are you Seven Stars or Diamond?
I was Seven Stars at the time. I wrote "is this how you treat a Seven Stars player?" I wasn't suing them -- my clothes were covered with blood and I wanted them replaced. The shoes had a woven fabric and blood was all over and in them. Security actually seized my jacket and bagged it for being toxic.
I also failed to go to a hospital. My doctor said if I had I would have received stitches to close the gash. But I had excellent insurance with a zero deductible.
And yes, get that copy of the report. If the security guard wrote something like guest slammed the door you've got a problem.
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