Originally Posted by eff CET View Post
After getting zero response from everyone else Dan recommended I contact, I escalated to the hotel manager, who responded promptly and took the charges off. Sad that it took so long, but apparently that's where we are with CET. Also called Amex and told them to cancel my card after many years of patronage; told them if they can't provide the bare minimum of consumer protection then they're worthless to me.
Glad you finally got it resolved. Very frustrating for you, though.

Did you see I also suggested contacting the hotel manager? That's where I go fairly quickly when I'm getting ignored or stonewalled.