Originally Posted by quahaug View Post
Originally Posted by Dan Druff View Post
Originally Posted by quahaug View Post
Use the paid for ticket within the year or let it go, easy solution.
But I had nowhere to go on Southwest in that time. If it were really expiring in a year (or had a $100 fee to extend), then yes, I would have sold it or given it away.

But you can't blame me for accepting a free 6-month extension which they then charged me $100 because they "gave the department the wrong info".

C'mon... you can't blame this on me.
Go somewhere, anywhere. Maybe go to some city you've never been to, have a nice lunch somewhere and come home. (I don't think you were wrong on the situation it's just not that big of a deal.)
I didn't need to go anywhere, I could have given away the tickets to a friend or sold it. But the best option was to extend it, provided it didn't cost anything.

My huge issue with Southwest was how they admitted they gave me (and everyone else) the wrong information about the fee, but refused to reverse it. The passive-aggressive BS of promising a manager callback and then actually banning anyone from talking to me, and then the VP screaming at me, were just icing on the cake.

That's why I wasn't at all surprised when they pulled the shenanigans in 2014 with punitively ejecting a guy from their plane who had just criticized them on social media.

Southwest is what I call "fake customer friendly". That is, they have generous standard policies which make it look like they are very customer friendly, but when anything out of the ordinary occurs, they become super hostile.