Originally Posted by Dan Druff View Post
$400 or so worth of RCs disappeared from my account, but they weren't stolen. They show (accurately) that I only spent $19 worth in December -- the month they vanished.

But customer service has been useless -- both at Total Rewards itself and by e-mail. I'm basically being told that they've given me the full list of charges, and to kick rocks.

I don't think I'll resolve this until they get more US based employees -- or perhaps ever.
There has to be a way they can see your December 1st balance if they wanted to. When you say at Total Rewards itself, do you mean in person at a desk? Not that one should have to get to that point in any case.

Sad what this company has become, but sadder that people still give them enough business that it really hasn’t hurt the company financially. The stock still had a good year overall even after dropping back from its highs in the fall.