Hello Todd,
Thank you for contacting Caesars Entertainment!
We appreciate your interest in your account. During Tier renewal there are times where the system is delayed in updating accounts. To better assist, I have upgraded your account to the proper Tier. We apologize for any inconvenience this delay may have caused. If we can be of further assistance, please let us know.
Thank you for being a valued Diamond member!
Have an amazing day!
Brienne
Caesars Rewards Customer Service
Caesars Entertainment
877-716-4500