Originally Posted by
Dan Druff
Caesars email support solved it for me:
Pretty ridiculous that this didn't automatically resolve by February 4. It's been 3 full days.
I gave them leeway on Feb 1 because it was the first day of the "new" Caesars year, but for this to persist for awhile is a joke.
My assumption is that this only affected Caesars accounts which earned a higher status by tiers in 2025 than had been achieved through tiers in 2024.
I think that since Caesars very generously returns 85% of all the money that is cycled through their slot machines to the players, this leaves them a little bit short for things like system maintenance, property maintenance, etc.