Originally Posted by Dan Druff View Post
Nothing a casino gives is actually free.

I am not being entitled at all.

I am not complaining on my own behalf.

I am complaining on the behalf of non-bonus-whore Seven Stars members who find certain policies/benefits/offers to be insulting or needlessly burdensome.

Alan, remember the fiasco with the "Gas for a Year"? Why did CET design it around that stupid FRN card, instead of just giving out $960 in Shell gas cards? Nobody thought it through, nobody understood it, and anyone attempting to take advantage of the program found themselves unable to redeem it properly.

You can't tell me that they are designing these things with a realistic expectation on how to make the customer happy.

What about the example from last year, where the Signature Event in Vegas had freeplay that was much inferior to the normal offers people got?

How about the silly policies regarding having to use RCs before discretionary comps, which drive casual high-limit players like Aaron crazy?

These are all big marketing blunders.
Today at a local casino they were giving out scratch offs to qualified players. So I picked up my scratch off--you have to rub off no more than 6 spots on the card. So a bunch of us are standing there and not one of us has a winner. You can put the losing ticket in a bin for a drawing in a few weeks. But I said let's all rub off all the spots and see if there were any possible winners. We all did so and there wasn't one possible winner.

It did not piss us off or cause us to go to another casino. It just made us all laugh.

You might try that Dan.