The door closed too damn fast. I don't see any countervailing argument.
The door closed too damn fast. I don't see any countervailing argument.
And after my injury they adjusted the door to close slower.Originally Posted by redietz
I was told that these doors need maintenance to keep the best closing speed. The door closing device loses "gas" over time and if not maintained the door will shut quickly and will seem heavier and have more force. There is a product liability and negligence question. If only I was still on the TV news doing investigations....
Another week has gone by and nothing from Caesars. Not even an offer to pay for my medical bills-- which they have received. Remember -- I had to complain to my host about getting a replacement jacket because the casino is too cold in the craps pit. Obviously they don't care about the days of work I missed when I was getting treatment for the initial injury and then the secondary infection that set in. Frankly this surprises me. When I got the letter from them I thought it signaled they would quickly settle the case by paying for the real costs I had. I guess they just don't want to part with their last two dimes that are rubbing together to create heat for the casino.
I'm very surprised. Although I despise CET in general, I thought they'd do the prudent thing, which is to pay your bills quickly and apologize out the wazoo in perpetuity. They know who you are -- you should be a priority.
But never let it be said CET did the prudent thing. Their entire modus operandi has been anything but prudent.
Hi Alan:
I too am surprised that CET is not responding quickly to reimburse you actual costs. That said, I believe CET has a liability insurance policy for bodily injuries and your claim may be working through the insurance adjusters. Also since you not fully healed, you really should wait until all your expenses are done before you work out any settlement.
FAB
The manager of the claims department who was reviewing my case is now NOT responding to my lawyer's email or phone calls. There isn't even an acknowledgement that my lawyer's emails or phone messages are being received, or that they have received the medical reports that were requested. I'm sure they are hoping we are going to go away. Instead, it may end with litigation.
I'm surprised. This is a real pain in the ass.
Should we be surprised by a company trying to run out on billions of dollars of debt? And won't even give its players games with a decent chance to win?Originally Posted by redietz
Later today my attorney will demand that Caesars tell us if they accept liability. I was told that under the law they can't drag their feet forever. If they do not accept liability it clears the way for a lawsuit. Several weeks ago the case manager told my attorney she was waiting for a report from Caesars. That was the last we heard. They can't stall forever. In the meantime the door was adjusted and I have the videos. It's time for Caesars to show their cards.
Just heard from my attorney: Caesars says they are not at fault. They won't pay anything. They said sue.
It costs them more in your loss of business then what it would have cost them to reimburse you for your injuries.
I updated the report: http://alanbestbuys.com/id418.html to include information from Caesars that they said they are not responsible and not liable and will pay nothing for the medical treatments, doctor visits, tetanus shot, two rounds of prescribed antibiotics, plus over the counter medicines to help heal and prevent infection. New photos include injury the day after, a couple of days later, and then 13 days later when the wound reopened.
What regnis said. Evidently CET is so far gone, they have no concern for the value of good will or bad publicity.
They surprised me. I thought they'd have a little sense.
I felt like checking in to see how this particular incident was progressing, and it appears some simple common sense is in demand on this one. There is nothing else worth reading or worthy of replying to any longer in any of the other threads--and participation shows it.
regnis, while your most recent post above sort of makes sense in the theoretical world, in reality there is NO WAY Alan will EVER stop going to C.P. in this lifetime. Everyone knows why. And I do expect he'll waste even more time and money on this and sue, even though he'll lose in every way possible.
The prudent way to have handled this would have been to feel CET out initially, and if they gave ANY sense of non-responsibility then you should just walk away--letting your own health insurance take care of it while paying any co-pays and/or deductibles. Why make things complicated by getting an attorney involved with the hope and dreams of a big payday that you know will never happen? This country has huge faults with people being so sue-crazy. This is something Dan would do, not you, and he'd make his life and the lives around him suffer regardless if he could rope them into an argument over money. You had an accident and from what I've read it sounds like you weren't really paying proper attention at the time. It happens to all of us, only this time you got injured.
Let it go.
Rob if you go back in this thread you will read:
1. Caesars sent me a claim letter. I did not file a claim.
2. I referred Caesars' claim letter to my attorney.
3. My attorney provided Caesars with information about the medical injuries and treatments including the secondary infection.
4. We never asked for any money.
5. Caesars said simply they are not liable and if we want any money we'd have to sue.
6. Caesars' risk management dept didn't even offer to replace my Caesars windbreaker (bought at their gift shop) which was covered with blood. If not for my host who knows I wear a windbreaker in the casino because of the cold AC, I never would have gotten a replacement for the $50 jacket. My host comped it.
7. My insurance did pay and I did get the treatment.
8. I lost three days of work, including two days because of the painful secondary skin infection which covered a large portion of my body.
9. This past Thursday I was shooting a new video for an advertiser and I was pointing to a product and Jason asked me to switch hands because of the marks on my hand were unsightly in the video.
10. It's a good thing I didn't give security at Caesars my Tommy Bahama shoes which were also covered with blood because the same way they didn't replace my jacket, they wouldn't have replaced my shoes either.
I never expected a windfall. But they could have said they'd pick up the costs that weren't covered by my health insurance. By the way, the three days of work that I lost as valued by my SAG-AFTRA union contract were significant. I don't know how to value the pain and discomfort of the skin infection that came from the secondary infection from the injury.
The whole thing is unfortunate, that's for sure. Getting a free jacket makes sense and maybe comping you for something you've not been comped for in the past if that's even possible, or throwing you a grand in free play might make sense too, as a way of showing their concern for a loyal customer who experienced something negative while on their property. But it seems that if they covered any of the medical expenses or the like, then they'd be admitting culpability which is obviously not where they want to go with this.
I'd cut up my card and mail it to management with a host of strong words. I'd ask for others who support you on this to do exactly the same. (Boy wouldn't that be the way to see who's lip service and who's not.) C.E.T. is not the end-all in gaming....everyone should know that. Just the fact that they aren't offering up anything special to you speaks volumes to what they think of you. Give them a taste of their own dead fish.
First off, Rob is once again spouting off bullshit:
Wrong. I was injured TWICE at Caesars properties in the past 7 years, and neither time did I ask for anything. The injury in 2009 was a very large cut on my hand which took hours to stop bleeding (I never had a cut like that in my life), and technically it was the fault of an employee, but it was an accident, and I figured it would just heal and I'd get over it. When I asked security for a bandage, they kept asking me to file a report, and I said that I just wanted the bandage and didn't want to file anything.Originally Posted by Rob.Singer
But back to Alan.
I admit that I am somewhat surprised that Caesars is dismissing all liability. I thought they would offer you something in the $2000 neighborhood, in exchange for a signed statement that you are waiving your right to future claims over the matter, while the document would also make it clear they are not admitting fault.
I think referring it to your attorney was the mistake here. I realize that you never filed any lawsuits and never demanded money, but once an attorney gets involved, they get concerned that you're going for a major money grab, and they suddenly take a hard line stance.
If I were you, I would have dealt directly with Risk Management, stated what you were looking for, and then stated reasonable and low-dollar demands.
For example, you could have demanded payment of your medical co-pays, a replacement jacket, replacement shoes, and maybe $1000 on top of it for the pain and suffering. You also could have thrown in the veiled threat that you feel you would have an actionable lawsuit here, but you just want your medial bills paid and a token sum above that for what you went through. You also could have offered to sign a document waiving further liability if they agreed. This comes off much less threatening to Risk Management, and in fact they might believe they're getting off cheap.
I think your approach was too ambiguous and open-ended. You had an attorney, you wanted them to admit liability, and they knew that once they admitted it, you would be in the driver's seat as far as hitting them for big bucks.
As I've stated before, my one encounter with Caesars Risk Management was related to damage to my car in their lot, which was directly caused by their employees' negligence. However, I was very up front and direct with what I wanted (for them to cover the repair of approximately $650). After some initial half-hearted pushback, they agreed, and cut me the check.
Check out my poker forum, and weekly internet radio show at http://pokerfraudalert.com
So what is the next move?
Are you going to still play at Caesars?
Are you going to try to get your host to assert some influence on corporate regarding this?
Are you going to sue?
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I wrote a letter to Caesars Palace:Originally Posted by Dan Druff
I am hoping that you will forward this to Gary Selesner, President of Caesars Palace.
My name is Alan Mendelson and I have been a good customer of Caesars Palace for nearly 20 years. Ever since Caesars became part of Total Rewards I have been a Seven Stars player. I was even married at a craps table at Caesars in a special wedding ceremony that management arranged for me.
On Friday, June 24, 2016 I was injured by a glass door as I entered the VIP entrance in the Augustus Tower. Caesars Palace security was immediately notified and a Caesars medical technician provided first aid which included bandaging a laceration on my right hand. There was a lot of blood from the injury since skin from my hand was peeled away. A written accident report was filed with Caesars Security.
There was a large amount of blood that covered the pocket area of a Caesars jacket that I purchased in the gift shop; there was blood on my blue jeans and on my shoes. I made several requests to your risk management department to replace the jacket because I usually wear a light jacket in the casino because of the air conditioning. The risk management department never responded to three separate requests, but my host comped a replacement jacket from your gift shop which cost about $50.
I never threatened a lawsuit over the injury. I just wanted to enjoy my weekend there. I enjoy about two dozen or more trips to Caesars Palace every year.
When I returned from the trip, I had a doctor check the wound because there was pain and swelling and discoloration and it was still bleeding. My doctor gave my a tetanus shot, prescribed a strong antibiotic for me (Cipro) and put me on a regimen of changing the bandage with topical antibiotics. It took several weeks for the wound to heal in part because it was difficult for the flap of skin to heal. There was considerable bruising.
About two weeks following the injury I received a letter from a company which says it represents your insurance interests. The letter came from Brad Schuler a claim representative with CCMSI, the company that represents you.
The letter advised me of my rights and gave me a claim number which was (deleted). I have been a TV news Consumer News Reporter and I always advise my TV viewers to consult an attorney when they receive official documents such as this. I forwarded the letter from CCMSI to my attorney, Robert Koenig. Mr. Koenig provided information concerning my medical expenses and a report about the treatment and subsequent infections that set in to CCMSI.
Unfortunately, Mr. Schuler, the claim representative assigned to my case, went on vacation. After a period of time of not hearing anything from CCMSI, my attorney, Mr. Koenig, was able to make contact with Mara Schwebel who is a supervisor at CCMSI.
My attorney Mr. Koenig sent to Ms. Schwebel various medical reports, bills and receipts, health insurance statements showing billing and the amounts paid by my health plan, and records showing the injury and treatment and subsequent secondary infection. Mr. Koenig also provided to Ms. Schwebel photos of the injury, photos of the blood on my jacket (which Caesars Security kept in a sealed bag because of the fear of contamination), and videos showing that the door at the Augustus entrance closed too fast to allow anyone to enter in a reasonable amount of time without being hit by the door and its beveled glass edge.
We never asked for any specific amount of monetary damages. All during the process we hoped that Caesars would make a good faith offer recognizing that I was indeed injured through no fault of my own, that the injury was not minor, that the injury required subsequent medical treatments, and that there were real costs involved that I had to pay for, and there was pain and discomfort from the initial injury and the subsequent infections.
I should also add that I am a recipient of a kidney and pancreas transplant, and I am susceptible to serious complications from infections and I needed the treatments prescribed to me by my doctors both at the Urgent Care Center where I had the initial treatment and from the medical staff at the St. Vincent Medical Center in Los Angeles where I had my transplants eight years ago.
However, after we provided that medical and insurance information to Mara Schwebel her only response was that there was no liability on the part of Caesars Palace and if we wanted any money for damages or medical payments we would have to sue to get it.
Is this how you treat your long time customers? Is this how you treat your hotel guests? Is this how you treat your loyal Seven Stars players?
Never did anyone say "we're sorry that you were injured." Never did anyone say to me "is there something we can do for you because of your injury?" Never was there a follow-up with anyone asking "is the wound healing properly?" It was as if you didn't want to even acknowledge that I was hurt on your property.
The day after I was injured I shot a video of the door showing how quickly and abruptly it closed. About two weeks later I returned to Caesars Palace and found that the door no longer closed as quickly or abruptly. I posted on my TV show website www.alanbestbuys.com that I was glad to see that the door no longer closed so quickly and there is more time for people to enter -- including hotel guests who might be with small children, or using a walker, or wouldn't be prepared for the door glass catching their hand or hitting their body.
I returned to Caesars Palace, stayed there, and continued to play there and stayed and played several times since the injury. I even attended the 50th Anniversary Gala and I have plans to visit Caesars again.
I did not manufacture or create this injury to bilk Caesars Palace. I had a real injury. I suffered pain and discomfort, and from the subsequent infection I lost several days of work as a skin infection spread over large parts of my body. I did not threaten to sue Caesars Palace for huge amounts of money. My intentions were honorable and I was hoping for some just compensation and consideration for the injury. Instead, I got a claims supervisor who said "sue."
Really? Do I have to sue? Again, is this how you treat loyal customers, hotel guests and Seven Star members who have been coming to stay and play at Caesars for nearly 20 years?
Alan Mendelson
TR # (deleted)
Phone (deleted)
Email (deleted)
If that letter doesn't get the job done, I will be shocked.
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