Oh, so many of them.Originally Posted by coach belly
- During my Seven Stars Annual Trip, I ask if they can give me a suite (which most people get on these trips). Not only am I denied, but I've been told on more than one occasion (at multiple properties) that I'm so overcomped that they are going to have to find some special override code to get the system to both comp my room and allow the $500 folio credit which comes with the trip.
- Occasionally the CCS (800 number) cannot book my guaranteed 4-night reservation, and they have to put me through to a host. The host then bristles, telling me that I'm overcomped, and that the system keeps rejecting his/her attempt to get the 4 nights through, as it will only give me 3 and then wants to charge me a rate for the 4th. After a lot of work, they get it through, but I can tell it's a hassle, and they're not acting.
- I get Vegas offers where it gives me something small, such as $50 freeplay and $25 food credit with my hotel stay. If I'm going to Vegas anyway, I figure I might as well book with that code rather than just use the standard Seven Stars free room benefit. However, EVERY TIME I try to use it, it fails for some reason, and I have to talk to a host to get it put through. In many cases, the host tells me that they can't put it through for me because I'm overcomped (even though this was an offer I was mailed!), and that I just need to forego it.
- When I attempt to inquire about a 2nd room in Vegas for friends or family, I get instantly denied, and am told I'm overcomped. If I ask for at least a discount or casino rate, again I'm told that I'm overcomped and will have to pay rack, or I'm quoted a casino rate which is WORSE than rack rate!
- When I attempted to make my first reservation for Tahoe in many years, they had no play history on me, and all they could see was that I was overcomped badly in the Vegas market. I wanted 5 free nights there, which I could get anyway as a Seven Stars, but the host refused. He said he would give me four, and evaluate my play to see if I've "earned" the 5th. Knowing he was rightfully concerned I would no-play, I offered to play a minimum of $250,000 coin-in, and told him that all I wanted was a conditional agreement that I would get that free 5th night if I lived up to that minimum coin-in promise. He refused, telling me that I was too overcomped and that he still could not promise anything. Laughably, I then hung up on him and called the CCS (who can't see my play history), and they snap-booked the 5 free nights for me. And guess what? I played that $250,000 in coin-in as promised anyway.
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