Well, what she did was getting booted for cause. What could she really say other than I'm sorry?
If I were advising her I would have advised a letter to the effect of "This is not a formal appeal, rather I am merely asking for leniency based on that I have been a lifelong customer and always obeyed the rules."
But, did she obey the rules? or is this the casino where she was re-using Bingo cards? And asking strangers to let her insert her player card? And now was sticking her player card into machines while players were not looking? Were all these offenses at the same casino, or different ones?
If there are multiple offenses on record, I'd view this as progressive punishment where the next step would be a lifetime ban. If she's committed other offenses at the same casino a one year ban isn't bad at all.
I'd have to know the complete history at this casino in order to even advise intelligently.
It all goes to prove that even in seemingly simple matters there is often no simple answer, and just listening to a client's woes takes up a lot of time. I am very good at appearing sympathetic and analyzing quickly and efficiently but it still takes up time.
Well, what she did was getting booted for cause. What could she really say other than I'm sorry?
Thank you Dan! 
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